SR HR Shared Services Specialist

About the role

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Responsibilities

• Assist employees and leaders in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
• Support self-service processes in Workday, offering real-time solutions.
• Work with Payroll and other teams to resolve employee inquiries.
• Maintain up-to-date knowledge of HR processes and policies.