Sr. HR Manager

About the role

As the Senior HR Manager within Amazon’s People eXperience and Technology (PXT) organization, you will be part of the Great Lakes 3 Nodal HR senior leadership team. You will partner with leaders at multiple levels to develop strategies, set goals, and deliver business results while owning the end-to-end employee experience at the site(s). This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision-making and support transformational initiatives. You will lead a high-performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness.

The Senior HR Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across complex sites. You will translate enterprise people strategies into site execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk. This is an onsite role at an Amazon facility, ensuring personal connection and hands-on leadership where needed.

Responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting a clear vision for the HR team.
• Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.
• Serve as a strategic partner to Business Leader(s) on all people-related decisions, providing leadership coaching and constructive feedback to enhance their capabilities. Collaborate on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.
• Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge the status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region, and beyond.
• Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals, with a focus on diversity & inclusion, employee experience, and talent management initiatives.
• Use data-driven insights to inform strategy and measure impact.
• Lead, champion, and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges, or obstacles.
• Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.
• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience.
• Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands-on people management. You'll navigate multiple priorities, from leadership development to employee engagement initiatives, balancing immediate needs with long-term objectives. Using cutting-edge AI-powered analytics, you'll derive real-time insights to tackle challenges in attrition, attendance, and engagement. You'll collaborate closely with business leaders, guiding them through critical decisions and change management processes while analyzing key performance indicators to implement data-driven solutions. From the production floor to strategy meetings, you'll keep a pulse on workplace culture while steering organizational initiatives. You'll also develop and empower your team to leverage innovative HR technologies, enhancing decision-making and operational efficiencies.

About the team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems to deliver millions of items (and smiles) to households daily. NACF PXT is a talent cultivator where Amazonians gain depth of experience and expertise, enabling them to grow, flourish, and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and always planning for the future.

Requirements

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience.
• 7+ years of human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
• Experience supporting hourly, front-line, and salaried employee populations.
• Proficiency in HR data analysis, including translating metrics into actionable workforce strategies and measurable business outcomes.
• Experience supporting and/or leading employee-focused processes such as onboarding, benefits, investigations, training, and/or talent management.

Preferred Qualifications

• Master's Degree or MBA.
• 5+ years of progressive HR leadership experience, including roles with expanding scope and responsibility.
• Knowledge of employment law, employee relations, and compliance requirements.
• Experience managing complex employee relations and organizational health initiatives.
• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness.
• Track record of building and developing high-performing HR and/or Operations teams.
• Experience leading successful HR initiatives in fast-paced operational environments.
• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict.
• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence.
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner.

Pay

Base salary range: $149,600.00 - $202,400.00 USD annually for this position in Caledonia, MI. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.