Sr HR Generalist / Office Manager

About the role

The Senior HR Generalist & Office Manager serves as the primary on-site HR presence and operational leader for an office of approximately 60–70 employees. Recruitment is the core driver of this role — the ideal candidate is an innovative, relationship-driven full-cycle recruiter who can build a strong, sustainable talent pipeline for a fast-growing sales organization, own the full employee lifecycle — onboarding, performance management, employee relations, and offboarding — while also overseeing office vendor management, purchasing, and facility operations. The role requires sound independent judgment, discretion in handling sensitive and difficult employee relations situations, strong negotiation skill in vendor management, and the maturity and professionalism to be a trusted leader across recruitment, HR, and office operations.

Responsibilities

• Own full-cycle recruitment for sales and support roles, using innovative and non-traditional sourcing strategies (social media, referral networks, sourcing tools, targeted outreach) to build a consistent, high-quality candidate pipeline.
• Lead campus recruitment efforts — develop and maintain relationships with local colleges, universities, and career centers to build employer brand awareness and a sustainable early-career talent pipeline.
• Represent the company at career fairs, campus events, and industry networking functions as an ambassador of the employer brand.
• Manage the interview process end-to-end: screen resumes, coordinate interviews, communicate clearly and promptly with candidates and hiring managers, and guide finalists through offer negotiation.
• Prepare and extend offer letters and employment agreements in compliance with company policy and applicable state law.
• Own new-hire onboarding logistics, including first-day orientation, new-hire paperwork, systems setup coordination, and introduction to company culture and expectations.
• Continuously evaluate and refine recruiting strategy and channels to keep pace with the pipeline demands of a growing sales organization.
• Serve as the first point of contact for employee relations issues, providing practical, risk-aware guidance to managers and employees.
• Lead and document difficult conversations, including performance improvement plans, disciplinary actions, and terminations, in partnership with HR leadership to ensure consistency and legal compliance.
• Conduct and support investigations into employee complaints with discretion, objectivity, and proper documentation.
• Advise managers on performance management best practices, coaching them to address issues early and consistently.
• Maintain accurate, compliant personnel files and HR records in accordance with federal and state recordkeeping requirements.
• Stay current on applicable employment law (federal and state) and flag emerging risk areas to HR leadership.
• Independently identify, evaluate, and select vendors for office supplies, facilities services, equipment, and other site operational needs.
• Serve as the primary point of contact with building management for maintenance, access/security, and facility-related matters.
• Oversee day-to-day office operations, ensuring a professional, engaged, and productive work environment.

Qualifications

• Demonstrated full-cycle recruitment experience, including campus recruitment and employer branding, ideally supporting a sales-driven or high-volume, high-turnover workforce.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent professional experience will be considered.
• Minimum 5+ years of progressive HR generalist experience, including direct experience with terminations, performance management, and employee relations.
• Prior experience with vendor negotiation