Sr. HR Business Partner

Key job responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions.
• Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business.
• Shape the strategic vision for employee experience and organizational health.
• Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution.
• Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities.
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements.
• Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization.
• Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR.
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making.
• Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.
• Set clear goals for culture transformation with business leaders.
• Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness.
• Champion initiatives that measurably enhance diversity, equity and inclusion.
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery.
• Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy.

About The Team

Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily. NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• 5+ years of human resource generalist, or 5+ years of operations, customer service, retail, distribution, shipping, logistics, healthcare, hospitality or manufacturing experience.
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management.
• Bachelor's degree.
• Experience using data and high-judgement to drive business decisions.

Preferred Qualifications

• Master's degree, or MBA.
• Experience supporting large employee populations in manufacturing, retail, distribution, or similar operational environments.
• Knowledge of employment law, employee relations, and HR compliance requirements.
• Experience resolving sensitive employee relations issues.
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner.
• Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement.
• Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams.