Sr. Help Desk Support Technician

Key Responsibilities

• Develop and maintain local networks in ways that optimize performance.
• Perform system trouble shooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
• Support PowerShell scripting/automating.
• Own the relationship with between technical operations and production operations.
• Pack software installations on many computers at a time.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

Requirements

• Minimum Qualifications: High school diploma and relevant work experience in lieu of an advanced degree. 3+ years of end-user support experience. 1+ year of IT support experience. Working knowledge of: Microsoft Windows 10 and Microsoft Server product line, Microsoft Office Suite, TCP/IP networking, VPN technologies, Data backup, virus protection, and network system monitoring. Strong analytical and troubleshooting skills with the ability to manage technical operations. Excellent diagnostic and problem-solving abilities. Outstanding organizational and time-management skills. Effective communication skills (verbal, written, and presentation). Solid understanding of computer systems, networks, and internet security principles. Ability to participate in on-call support within a 24/7 operational environment.
• Preferred Qualifications: 3+ years of experience with Warehouse Management Systems (WMS). Experience with RF technology. In-depth knowledge of data privacy principles and advanced network security. Demonstrated ability to work collaboratively and adapt in a fast-paced environment.