Sr. Help Desk Support Technician

We are seeking a Sr. Help Desk Support Technician / Sr. IT Warehouse Support Technician to maintain and support computer systems and networks, ensuring highest functionality within a 3PL packaging and fulfillment warehouse. The ideal candidate will have strong troubleshooting abilities, attention to detail, and knowledge of warehouse processes, computer software/hardware, RF equipment, and internet applications.

About the role

This role focuses on building and maintaining efficient operational performance within the warehouse to optimize the role of technology on business sustainability. Work location is at 1780 Westgate Parkway, Atlanta, GA 30336, with up to 25% travel required.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Perform system troubleshooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed warehouse operations expectations.
• Support PowerShell scripting and automation.
• Own the relationship between technical operations and production operations.
• Package software installations on multiple computers simultaneously.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting to diagnose and resolve problems.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on operating new software and computer equipment.
• Maintain records/logs of repairs, fixes, and maintenance schedules.
• Identify computer or network equipment shortages and place orders.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance.
• Observe all company safety rules and assist in enforcement as appropriate.

Requirements

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
  • Microsoft Windows 10 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Pay

Attractive annual salary of $65,000–$68,000 plus a performance-based bonus.

Benefits

• Health, dental, and vision insurance
• 401(k) matching

Schedule

Day Shift