Help Desk Support Technician

Rapidly growing Fairfield County based IT consulting firm seeks a highly motivated Help Desk Support Technician. Our mission is to provide clients the highest level of professional service by promptly delivering smart and effective solutions for their IT needs. We are a full-service IT solutions provider and systems integrator working from analysis and architecture through procurement, implementation, and deployment with continued maintenance and support. We take a proactive approach to network system monitoring and maintenance with client satisfaction being paramount.

About the role

In this position you will provide full support and consulting services to our clients, both on-site and remotely. The ideal candidate is comfortable not knowing every system, software, or device but has the technical foundation and personal initiative to face something unfamiliar and nimbly gain a functional understanding of how the product works and effectively begin supporting the technology using their previous experience. This position offers incredible growth opportunity limited only by your desire to learn, contribute, and deliver.

Responsibilities

• Take personal ownership of assigned tasks, client satisfaction, and systems health.
• Provide premium remote and on-site IT support to all clients.
• Build, install, and configure new client computers and network equipment.
• Troubleshoot hardware, software, and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Monitor customer networks and escalate issues as required.
• Mobile device configuration and deployment.
• Server systems troubleshooting and support.
• Resolve complex user issues with timely and effective solutions.
• Use ticketing system to manage support requests, escalate issues, and document all remediation efforts.
• Remain current on emerging technologies, services, and standards.

Requirements

• 2+ years’ experience supporting Windows desktop and server network environments.
• Hands-on experience building, rebuilding, and troubleshooting Microsoft Windows desktop computers and laptops.
• High proficiency in Office/Outlook 2007, 2010, and 2013 support.
• Experience in mobile email technologies and devices (Blackberry Enterprise Server, ActiveSync, iPhone/iPad, Android, and Blackberry).
• Network wiring and termination skills required.
• Basic firewall and routing skills required; moderate to advanced proficiency a plus (Cisco IOS/CLI, Cisco ASA, WatchGuard, SonicWall, FortiNet, Access Control Lists, Static Routing, NAT, and PAT).
• Basic switching and wireless skills required; moderate to advanced proficiency a plus (Switch LAN configuration, VLANs, InterVLAN Routing, wireless network and security setup, wireless controller configuration).
• Comfortable working independently and in a team environment.
• Overtime, including nights and weekends, may be required to meet project deadlines.
• Commutation within the Fairfield County, Westchester County, and Manhattan areas is required.
• Applicants must possess a valid driver’s license and registered vehicle.
• Applicants must be able to lift and transport 40 lb. objects.

Qualifications

• Excellent communications skills and the ability to exhibit confidence and professionalism among high-profile clients, including corporate executives.
• Strong work ethic and prioritization of attention to detail.
• Superior troubleshooting and logical reasoning skills.
• Strong time management, multitasking, and organizational skills, including the ability to be prompt and courteous.
• Working knowledge and implementation experience of DNS a plus (Domains and Sub-Domains, SOA, NS, CNAME, A and MX Records, etc.).
• Working knowledge and implementation experience of network protocols including email a plus (TCP/IP, HTTP(S), SNMP, SMTP, IMAP, POP, SNMP, etc.).
• Basic Windows Server systems configuration and support experience a plus (Active Directory, DNS, Exchange, etc.).
• CompTIA A+ or Microsoft certifications a plus.