Sr Growth and Operations Manager, Cloud Gaming

This position will be responsible for executing and scaling the operational vision of Samsung’s Mobile Cloud Gaming platform within the North America Content & Services (NAC&S) division. Operating at the intersection of Customer Success, Growth, and Ad Tech Operations, you will drive the adoption and success of Samsung’s proprietary mobile cloud streaming product, Gaming Hub, which is preloaded on all Samsung Galaxy devices.

Responsibilities

• Serve in a customer success and growth capacity for external game publishers and developers, helping them onboard, navigate the ad tech stack, and achieve their ROI targets.
• Hands-on management, execution, and optimization of partners’ paid user acquisition (UA) campaigns to drive high-value users to Samsung’s Mobile Cloud Gaming platform.
• Ensure UA campaigns are set up and delivered correctly, troubleshoot technical integration issues, and maximize platform spend.
• Partner closely with Marketing, BD, and Product teams to align paid acquisition campaigns with broader business goals, product updates, and platform capabilities.
• Leverage hard data, attribution tools (MMPs), and ad tech metrics to measure campaign performance, assess ROI, and provide actionable campaign optimization insights to external partners and internal stakeholders.
• Manage regular progress reporting, campaign performance reviews, and growth strategies for executive leadership and global teams.
• Coordinate with QA, engineering, and operations teams in both the US and Korea to ensure seamless global campaign launches and platform testing.

Requirements

• Bachelor’s Degree in Business, Marketing, or a related field with 8+ years of relevant experience (or a Master's Degree with 6+ years) in paid user acquisition, ad operations, or growth marketing.
• Strong background in mobile gaming, paid UA, and mobile ad tech platforms (DSPs, SSPs, networks, or mobile attribution/MMPs).
• Proven track record of managing and optimizing high-budget paid UA campaigns and operating as a Customer Success Manager or Growth Lead within an ad tech ecosystem.
• Outstanding quantitative skills with the ability to analyze complex data sets, monitor campaign KPIs (CPI, ROAS, LTV), and translate metrics into clear growth strategies.
• Ability to manage chaos, ambiguity, and highly matrixed, global organizations in a detailed, structured way.
• Strong negotiation and relationship-building skills; comfortable holding challenging strategic conversations with senior stakeholders both internally and externally.
• Experience working with international teams is required; professional proficiency in the Korean language is a major plus.

Skills

• Self-starter with excellent verbal and written communication skills and a passion for the mobile gaming landscape.
• Analytical rigor and data-driven decision-making.
• Operational excellence and deep mobile marketing expertise (at the DSP or ad tech platform level).

Pay

The salary range for this role is $175,000 to $215,000 base plus a bonus paid semiannually. Actual pay will be determined considering factors such as relevant skills and experience.