Sr Analyst, Cloud Operations

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

About the role

The Senior Cloud Operations Analyst will provide day-to-day guidance and coaching to the SaaS Service Analysts in addition to providing leadership in the absence of the Manager. This role is responsible for overseeing the health and stability of the hosted SaaS environment from an L+G proprietary application perspective. Collaborating with Product Support, Sustaining/Engineering, and infrastructure architecture teams on troubleshooting, specifications, sizing, and process, the Cloud Services Analyst Lead possesses in-depth knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the relevant applications work together.

Responsibilities

• Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers.
• Key stakeholder in environment-related issues such as CPU spikes and failed installations/upgrades.
• Automation Tool & Service validation script/tool owner; responsible for enhancements and upkeep.
• Represent the hosted environment from an application perspective and participate in meetings involving the future of CC/MDMS/AGA (and other L+G software applications like GSIS, DA Gateway) to ensure the Hosted Environment is prepared well in advance.
• Act as a liaison between L3, Product Support, and Architecture.
• Drive environment testing from an application perspective.
• Serve as a Subject Matter Expert (SME) in designing the future of the Hosted Environment; consulted during Incident Management.
• Monitor alerts, thresholds, and templates (monitoring template ownership) as it relates to the application.
• Analyze performance of Infrastructure and L+G product offerings; track and trend system performance metrics.
• Manage the application uninstall/retirement process.
• Advise on application log management, data archiving, table partitioning, data warehouse management, and retention standards.
• Serve as an application configuration SME.
• Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.
• Oversee hosted customer portals and dashboard pages/tools.
• Apply SBS and advanced security knowledge from a system/environment perspective.
• Manage knowledge resources related to version constraints and new requirements of CC software, including customer data and infrastructure impact.
• Provide expertise on CC-related Windows Operating System requirements and integration with Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application.
• Coach and train Cloud Service Analysts; act as leader in place of the Manager.
• Provide technical direction for the SaaS environment to account for growth and changing application requirements.

Requirements

• Able to participate in a weeklong 24/7 On Call rotation.
• Ability to work within a diverse team.
• Self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Highly adaptable in a dynamic work environment.
• Ability to travel approximately 25%.
• Supports and adheres to Company’s core values, Code of Conduct, and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Qualifications

• Bachelor's degree.
• 5+ years of experience.
• Experience in some or all of the following: Windows, Windows Server, MS Office, SQL Server, Oracle, Unix/Linux.
• RF and/or Networking experience strongly preferred.
• Experience working with solutions involving both software and hardware.
• Experience in process definition and design to meet overall business objectives.
• Experience with managing cross-functional, highly technical project teams.
• Utility operations experience is a plus.
• Excellent written and oral communication skills.
• Excellent problem-solving and analytical abilities.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy customer needs.
• Excellent customer communication and customer service skills.
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Highly adaptable in changing environments.
• Knowledge of complex technical data systems and RF network technologies.
• Understanding of programming logic and the ability to troubleshoot systems by following code.

Working Conditions

• Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor.
• Occasional use of other devices such as phones, copiers/printers/fax.
• Required to stand, walk, crouch, or handle objects; lift and/or move up to 10 pounds.
• Ability to sit and view computer screen for long periods of time.
• Ability to see, hear, and speak in English.
• Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
• Must be current with available OSHA/Safety Training provided by the Company.
• If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life insurance.
• 401(k)-retirement plan with a generous company match incentive.
• Three (3) weeks of Paid Time Off (PTO).
• Eleven (11) paid holidays.
• Tuition reimbursement program.
• Optional pet insurance and supplemental medical coverage.
• A host of other perks to ensure health, wellness, and enrichment of team members.

Pay

Pay is in the range of $76,400-$92,000 per year. The actual base salary offered depends on a variety of factors, including qualifications, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.