Sr. Fraud Investigation Associate
About the role
The Sr. Fraud Investigation Associate plays a crucial role in coordinating research and investigating fraudulent or suspicious activities related to Fraud, irregular dealer activity, and other auto finance irregularities or potential misrepresentations. This position involves conducting suspected fraud case investigations, gathering and analyzing facts, supporting culpability determination, and preparing written reimbursement claims.
Responsibilities
- Investigate/research Fraud incidents and/or allegations involving any new or existing accounts and/or credit applications received via the Fraud Inbox as well as other internal and external sources.
- Interview victims, suspects, dealers and associated parties during investigations of fraud, dealer mistake, and lien imperfection claims.
- Collaborate with law enforcement to verify police reports and, when applicable, provide necessary information or documentation to assist in pursuing bad actors.
- Gather and analyze facts and document all investigative activities to present culpability determination and next steps.
- Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.
- Assist with investigating and managing indirect claims received through eOscar and/or other disputes as needed.
- Regularly communicate and coordinate cross-departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing, and Legal.
- Network with and assist local, state, and federal authorities when possible.
- Aid in running Fraud Service Requests and auction inventory queries; assist with monitoring auction sales of fraud recovered vehicles and proper application and reporting of auction proceeds; assist with ensuring proper data entries and reporting accuracy of the Fraud Master Tracker.
- Aid in training new hire/investigators when needed.
Requirements
- Minimum 4-6 years related experience performing fraud investigations.
- Prior experience working with Credit, Collection skip tracing, and/or legal a plus.
- Auto Finance Industry a plus.
- Bachelor’s degree or equivalent work experience.
- Strong analytical skills to perform investigative work to determine facts and potential culpability in fraud and ID theft claims to determine the best course of action to minimize loss to the Company.
- Strong attention to detail and ability to see investigations through with minimal supervision.
- Strong decision-making, organizational, communication (written and verbal), teamwork, and customer service skills to interface with external and internal customers.
- Strong writing skills and working knowledge of MS Office skills.
- SAS or SQL experience preferred.
Qualifications
- Minimum 4-6 years related experience performing fraud investigations.
- Prior experience working with Credit, Collection skip tracing, and/or legal a plus.
- Auto Finance Industry a plus.
- Bachelor’s degree or equivalent work experience.
- Strong analytical skills to perform investigative work to determine facts and potential culpability in fraud and ID theft claims to determine the best course of action to minimize loss to the Company.
- Strong attention to detail and ability to see investigations through with minimal supervision.
- Strong decision-making, organizational, communication (written and verbal), teamwork, and customer service skills to interface with external and internal customers.
- Strong writing skills and working knowledge of MS Office skills.
- SAS or SQL experience preferred.
Skills
- Strong analytical skills.
- Attention to detail.
- Decision-making skills.
- Organizational skills.
- Communication skills (written and verbal).
- Teamwork skills.
- Customer service skills.
- Writing skills.
- MS Office skills.
- SAS or SQL experience.
Benefits
We take care of our people at HCA, offering a competitive rewards package that supports your health, financial future, and overall wellbeing—both at work and beyond. Benefits highlights include hybrid flexibility, vehicle perks, comprehensive health coverage, employer-funded HSA contributions, a 401(k) with company match and immediate vesting, 100% company-paid life and disability insurance, and wellbeing benefits including fitness and health resources. Leadership programs and career development support continuous learning, and we offer Paid Volunteer Time Off and a company charitable donation in your honor.
Pay
$80,000.00 - $120,000.00
Schedule
Full-time