Sr. Fraud Investigation Associate - (260000J2) - Irvine, CA

About the role

The Sr. Fraud Investigation Associate plays a crucial role in coordinating research and investigating fraudulent or suspicious activities related to Fraud, irregular dealer activity, and other auto finance irregularities or potential misrepresentations. This position involves conducting case investigations of various consumer and dealer-related fraud types from inception through conclusion.

Responsibilities

• Investigate/research Fraud incidents and/or allegations involving any new or existing accounts and/or credit applications received via the Fraud Inbox as well as other internal and external sources.
• Interview victims, suspects, dealers, and associated parties during investigations of fraud, dealer mistake, and lien imperfection claims.
• Collaborate with law enforcement to verify police reports and, when applicable, provide necessary information or documentation to assist in pursuing bad actors.
• Gather and analyze facts and document all investigative activities to present culpability determination and next steps.
• Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.
• Assist with investigating and managing indirect claims received through eOscar and/or other disputes as needed.
• Regularly communicate and coordinate cross-departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing, and Legal.
• Network with and assist local, state, and federal authorities when possible.
• Aid in running Fraud Service Requests and auction inventory queries; assist with monitoring auction sales of fraud recovered vehicles and proper application and reporting of auction proceeds; assist with ensuring proper data entries and reporting accuracy of the Fraud Master Tracker.
• Aid in training new investigators when needed.

Qualifications

• Minimum 4-6 years related experience performing fraud investigations.
• Prior experience working with Credit, Collection skip tracing, and/or legal a plus.
• Bachelor’s degree or equivalent work experience.
• Strong analytical skills to perform investigative work to determine facts and potential culpability in fraud and ID theft claims to determine the best course of action to minimize loss to the Company.
• Strong attention to detail and ability to see investigations through with minimal supervision.
• Strong decision-making, organizational, communication (written and verbal), teamwork, and customer service skills to interface with external and internal customers.
• Strong writing skills and working knowledge of MS Office skills.
• SAS or SQL experience preferred.

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Pay

Minimum Salary: $80,000.00
Maximum Salary: $120,000.00

Schedule

Hybrid flexibility – 4 days in office, 1 day remote