Sr. Field Service Technician - Milwaukee, WI

Company Overview

Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end‑of‑line packaging operations and protect products in transit. With over $2 B in revenue, 80+ manufacturing facilities across six continents, and more than 9,000 employees worldwide, Signode offers strap, stretch, and protective packaging, as well as packaging tools and equipment used to apply bulk packaging materials. Headquartered in Tampa, Florida, Signode is the Transit Packaging Division of Crown Holdings, Inc.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Life insurance
• Wellness perks
• Additional benefits (details provided after hire)

Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $35.00 to $39.00 and varies based on specific responsibilities, geographic location, experience, qualifications, and skill set.

Summary

Perform duties to install and provide on‑demand or scheduled service and training for all general‑purpose equipment with a wide variety of industrial and customer‑specific application machines. This position requires daily travel by auto with frequent overnight stays; daily drive time is usually 1 to 6 hours.

Essential Functions

• Candidate must be based in the Milwaukee, WI area.
• Perform daily tasks in accordance with all safety regulations and protocols, completing safety‑related training on time and to expectation.
• Timely, accurate, and effective documentation of daily service activities and expenses in the appropriate recording system.
• Identify complex problems relating to customers or machines, review related information, develop and evaluate options, and implement effective strategic solutions.
• Read and interpret complex blueprints, wiring diagrams, and schematics for installation, repair, upgrades, and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians.
• Monitor and manage scheduled service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventative maintenance, disassemble units, and replace defective parts.
• Make adjustments and test for proper operation on designated equipment.
• Under supervision, coordinate proactive pre‑installation meetings with customers to review procedures, inspect sites for product compatibility, and install, adjust, and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships by professionally explaining product failures, nature of problems, and recommended corrective actions.
• Communicate essential information promptly to key stakeholders such as customers, management, and engineering.
• Utilize intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance for customers and company service representatives.
• Prepare comprehensive non‑conformance reports and service bulletins.
• Work with the Regional Service Manager to assist with appropriate inventory sourcing levels and specific parts for assigned equipment.

Qualifications

• Education: High School Degree, Technical or similar College Degree.
• Experience: 4–5 years of transferable experience working on electrical, mechanical, pneumatic, and hydraulic systems; ability to read and interpret blueprints and schematics; PLC background; Microsoft Office skills (Word, Excel, Outlook); self‑starter able to work with minimal supervision.
• Desirable: Completion of professional courses in electrical, mechanical, or automation fields.

Functional Success Drivers

• Safety and security
• Team player
• Customer focus
• Decision making / judgment
• Independence
• Results‑oriented
• Process management
• Resourcefulness
• Listening

Additional Information

All applicant information will be kept confidential according to EEO guidelines. The company does not sponsor employment‑based visas for this position now or in the future. Reasonable accommodations may be made for qualified individuals with disabilities. Signode participates in E‑Verify and will provide Form I‑9 information to confirm work authorization. Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer.