Sr. Field Service Technician - Chicago, IL

About the role

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day. The role is based in the Chicago, IL area.

Responsibilities

• Perform daily tasks in accordance with all safety regulations and protocols.
• Complete all safety‑related training on time and to expectation.
• Timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
• Identify complex problems relating to customer and/or machines, review related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians; monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions; perform preventative maintenance calls, disassemble units, replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision, coordinate proactive pre‑installation meetings with customers to review installation procedures and both company and customer responsibilities; inspect sites for product compatibility and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Apply intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance for customer and company service representatives.
• Prepare comprehensive non‑conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to assigned equipment.

Requirements

• High school degree; technical or similar college degree preferred.
• 4‑5 years of transferable experience.
• Experience working on electrical, mechanical, pneumatics, and hydraulics systems.
• Able to read and interpret blueprints and schematics.
• PLC background.
• Microsoft Office skills (Word, Excel, Outlook, etc.).
• Self‑starter, able to work with minimal supervision.
• Desirable: professional course in electrical, mechanical, or automation.

Skills

• Safety and security
• Team player
• Customer focus
• Decision making / judgment
• Independence
• Results‑oriented
• Process management
• Resourcefulness
• Listening

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Life insurance
• Wellness perks
• Additional benefits (as described)

Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $35.00 to $41.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.