Sr. Field Service Technician

The Voith Group is a global technology company with a broad portfolio of systems, products, services, and digital applications. Founded in 1867, the company has around 22,000 employees, sales of €5.2 billion, and locations in over 60 countries worldwide.

About the role

The Field Service Technician II is a member of the Service & Sales Department working under the direction of the manager of the MW micro-enterprise business reporting under the Service business. The role is responsible for installing equipment at customer sites, assisting with sales opportunities, and repairing equipment in Voith facilities.

Responsibilities

• Provide a safe work environment in the field and heighten safety awareness amongst all Field Service Technicians
• Perform work, supervised and unsupervised, in the field at customer’s mill site
• Collaborate with customer personnel planning onsite work
• Set up and coordinate sales calls to new and existing customers
• Collaborate with the Voith Sales Team on all opportunities for business
• Provide solutions to customers
• Participate in installation related discussions, in house or at customer site
• Main responsibility is the installation of fiber systems equipment and parts
• Organize tools and parts needed for field service activities
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
• If applicable, complete timely and accurate service reports, time records, and expense forms
• Conduct or participate in meetings with managers, co-workers, and/or customers
• Able to travel on a frequent basis within North America; occasional international travel will be required
• Perform other duties as assigned such as in-house technical assistance for customers

Requirements

• High school degree and/or related experience
• Associates Degree preferred
• 5+ years’ experience with disc filter maintenance
• 2+ years’ experience in industrial sales – preferably paper related
• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
• Good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls
• Ability to read mechanical drawings, control schematics and bills of materials
• Good communication skills, verbal and written, with good customer relation skills
• Ability to operate independent of daily direction
• Comply with all company policies and procedures
• Construction experience in the paper or similar industry
• Excellent customer relations skills
• Ability to prioritize and organize multiple tasks and demands
• Good troubleshooting/problem solving skills

Benefits

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement