Sr. Field Service Representative

About the role

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Requirements

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
• A thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment)
• Must possess good safety practices and adhere to the company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Qualifications

• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Skills

• Strong problem-solving skills
• Customer-focused approach
• Passionate about the work
• Ability to learn and adapt quickly

Benefits

• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being programs
• Holidays & paid time off
• Military leave benefits

Pay

USD 86,400 - USD 129,600 per year

Schedule

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

Company Information

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Equal Opportunity Employer

We are committed to providing equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.