Field Service Representative

Schneider Electric · Frederick, MD · Yesterday

HybridFull-time

About the role

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom

Requirements

An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
A thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment)
Must possess good safety practices and adhere to the company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Qualifications

Must possess good safety practices and adhere to the company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Skills

Good safety practices and adherence to company safety policies
Identification and reporting of hazards
NFPA-70E or OSHA experience
Safe driving and vehicle operations
Utilization of test and diagnostic equipment
Basic computer skills and proficiency in Microsoft Office

Benefits

Care for Yourself and Your Family: Medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, 15 days of paid time off per year
Invest and Plan Your Future: Competitive pay, incentives, company share ownership, 401(k) with match
Grow Your Skills and Career: Performance discussions, global opportunities, the Schneider Career Hub, learning platforms like Coursera
Team Up in the Workplace: Collaboration, recognition, sharing your voice, and an inclusive workplace
Support Your Community: Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, military leave benefits

Pay

USD 68,000 - USD 102,000 per year

Schedule

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.