Sr. Field Sales Operations Manager

Key Responsibilities

• Regional Sales Strategy & Execution
• Partner with AMER leadership to develop regional strategy and alignment with global team.
• Drive forecast calls, pipeline creation strategies, hygiene, accuracy, and discipline within CRM.
• Design, document, and continuously improve end-to-end sales processes aligned to Sprinklr's enterprise SaaS motion.
• Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences.
• Oversee sales operating cadence to match organizational needs.

Revenue Analytics & Forecasting

• Collaborate with Analytics team to uplevel dashboards and/or create PowerBI or Salesforce dashboards for actionable insights on pipeline, ARR, churn, win rates, and quota attainment.
• Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership.
• Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.

Systems & Tools Enablement

• Own and administer sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.
• Evaluate and implement new technologies to improve seller productivity and pipeline visibility.
• Ensure data integrity across systems and lead ongoing CRM hygiene initiatives.

Cross-Functional Collaboration

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational execution.
• Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs.
• Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes.