Sr. Facilities Coordinator

Essential Responsibilities

• Coordinate with outside contractors and Landlords for the service and repairs of equipment
• Validate Lessee or Lessor responsibility through Lease Agreement and Amendments
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Key Competencies

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Oriented

Experience

• A minimum of 3-5 years of experience in facility management or tenant services capacity
• Experience with CMMS systems or similar productivity tracking programs
• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology
• Previous customer service experience with elevated communication skills

Education

• High school diploma or a General Equivalency Diploma (GED) required
• Associates or Bachelors degree in facilities management, building, business or other related field preferred