Sr. Facilities Coordinator

Essential Responsibilities

• Cook with outside contractors and Landlords for the service and repairs of equipment
• Validate Lessee or Lessor responsibility through Lease Agreement and Amendments
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Key Competencies

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Oriented

Important Experience

• A minimum of 3-5 years of experience in facility management or tenant services capacity
• Experience with CMMS systems or similar productivity tracking programs
• A clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology
• Previous customer service experience with elevated communication skills

Education

• A high school diploma or a General Equivalency Diploma (GED) required
• An associates or bachelors degree in facilities management, building, business or other related field preferred

AAP/EEO Statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Benefits

• Comprehensive benefits package
• Competitive pay
• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retail savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Pay

$27.15 - $31.94

Schedule

N/A