Sr Experience/Product Designer (EXD)

About the role

As a Senior Designer, you will design, optimize, and deliver useful and elegant best-in-class digital experiences from concept to execution and implementation.

Responsibilities

• Design and optimize digital experiences across web, mobile web, and native apps (iOS and Android).
• Collaborate with researchers, technologists, designers, and delivery managers across the team.
• Build influence and partnerships with stakeholders outside of ongoing project work.
• Deliver advanced experience design deliverables across the discovery and delivery design workflow with limited oversight.
• Support and leverage evaluative testing across the customer journey, from rapid user testing to usability studies.
• Evaluate and benchmark existing product and service experiences.
• Participate actively in design critique and be available as a mentor and resource to other designers.
• Manage multiple complex designs/projects, manage time and expectations with stakeholders across the organization and XD, and stay knowledgeable on project and product details.
• Drive timely, quality delivery by managing multiple projects and actively providing status updates to XD and partner management.
• Respect standards, reflect our design system patterns in work and champion best practices while also helping us set visions for innovative digital and technology experiences.
• Use excellent visual, communication, and storytelling skills.
• Champion thought leadership by challenging the status-quo, presenting independently, navigating questions, conceiving, pitching, and executing creative ideas, patterns, and standards.

Requirements

• 10+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines.
• A portfolio of designs that you are proud of.
• Extensive experience designing multi-channel consumer-facing apps, responsive web and websites, including complex system, user, ecommerce, and transactional experiences.
• An extensive understanding of user-centered design principles and best practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
• Experience defining and utilizing quantitative and qualitative data to inform and inspire design.
• Financial services experience is a plus.

Qualifications

• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
• Works well with others, builds and nurtures strong relationships, and fosters a diverse and inclusive environment.
• Has a track record of maximizing impact, leading design work, being reflective, and inspiring others to do their best work.
• A strong interest in, and aptitude for self-learning new design and technology skills.
• Demonstrates strong listening, with excellent communication and presentation skills.
• Adapts quickly and positively to change.