Jobs · Information Technology · North Carolina

Sr. Experience Designer

Truist · Charlotte, NC · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Key content: - Intro: At Truist, we believe... (description). Could be "About the role" section. - Responsibilities: list bullet points after "Responsibilities". We'll capture each line. - Qualifications: list bullet points after "Qualifications". Also "Preferred Qualifications" maybe part of Qualifications or separate? Could combine. - Skills: maybe not explicit separate list; but we have proficiency with Figma, Adobe CC, AEM, etc. Could treat as Skills. - Benefits: there is a "General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:" paragraph. We'll include Benefits section with that content. - Pay: not mentioned. No pay info. So omit Pay section. - Schedule: mentions "Work Shift: 1st shift (United States of America)" and "Regular or Temporary: Regular". Also "Language Fluency: English (Required)". That's schedule info? Could be Schedule section: Work Shift, Regular/Temporary. We'll include Schedule section with those details. - Also "Language Fluency: English (Required)" maybe part of Requirements? Could be in Requirements or Qualifications. We'll include in Requirements maybe. We must not include boilerplate like EEO, Drug Free Workplace, etc. Remove those lines. We must not include application instructions, etc. We must preserve all substantive info. Let's extract substantive paragraphs: Intro paragraph(s): "At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use. This is a hands-on role to conceptualize and deliver highly complex human-centric solutions for our client experiences. You will be able to the understand the goal, deliver solutions, and provide solid defendable insights. With proven delivery skills, a strong knowledge of the craft and ability to challenge assumptions, you will be pro-active in offering solutions and recommendations. You will lead efforts with a strong ability to articulate ideas with relevance to partners and may oversee small projects and/or junior talent. As a member of a larger team, you will support and contribute to our design culture by participating and leading events and supporting initiatives that further Design within the organization. We're seeking a UX Designer to help shape and modernize customer-facing digital experiences across our web and digital channels. This role blends UX design, visual design, information architecture, content strategy, analytics, and digital optimization to create intuitive, engaging experiences that help customers discover, understand, and act on the products and services that matter most to them. The ideal candidate has experience designing large-scale websites, digital storefronts, or marketing experiences and understands how customer needs, business goals, content strategy, and digital best practices come together to create effective experiences. They are comfortable working across the entire design process, from identifying opportunities and shaping experiences to delivering polished solutions and measuring outcomes." That's a lot; we can put under About the role. Responsibilities bullet list: - Design and optimize customer-facing digital experiences, including user flows, information architecture, wireframes, prototypes, and high-fidelity designs. - Help evolve and modernize existing experiences to better meet changing customer expectations, business objectives, and industry trends. - Create intuitive navigation models and content hierarchies that simplify complex information and support customer decision-making. - Partner with Product, Marketing, Content, Analytics, and Technology teams to develop customer-centered solutions that drive business results. - Use customer insights, analytics, competitive research, and industry best practices to identify opportunities and inform design recommendations. - Balance customer needs, business goals, accessibility standards, and technical requirements throughout the design process. - Apply digital best practices, including content strategy, discoverability, SEO, and emerging search experiences, to improve engagement and performance. - Contribute to and leverage enterprise design systems, visual language standards, and UX best practices to ensure consistency and scalability. - Participate in Agile planning, stakeholder reviews, design critiques, and cross-functional collaboration activities. - Partner with developers to ensure quality implementation and a seamless customer experience. Qualifications bullet list (required): - Experience in UX Design, Product Design, Experience Design, or a related discipline. - Strong portfolio demonstrating UX, visual design, information architecture, and customer-centered problem solving. - Experience designing websites, digital storefronts, acquisition experiences, or customer-facing digital products. - Strong understanding of customer journeys, content hierarchy, navigation strategy, and modern web experience design. - Experience using customer insights, analytics, and performance data to inform design decisions. - Proficiency with Figma and Adobe Creative Cloud. - Experience working with Adobe Experience Manager (AEM) or similar content management platforms. - Experience collaborating within Agile teams and cross-functional environments. - Strong communication, presentation, and stakeholder management skills. Preferred Qualifications bullet list (could be included under Qualifications or separate; but we can keep as part of Qualifications, maybe label as "Preferred Qualifications" but we only have headings: Qualifications, Skills. Could treat preferred as part of Qualifications but we could add a subheading? Not allowed; only headings list. We could incorporate preferred qualifications into Qualifications section as additional bullet points, maybe label them as "Preferred". But we must not invent headings. We'll just add them as bullet points under Qualifications, maybe preceded by a note? But we should not add extra text not in posting. Could just add them as bullet points; it's okay. Preferred qualifications: - Experience with Adobe Analytics, Google Analytics, or similar analytics platforms. - Experience partnering with marketing, content strategy, product, or digital optimization teams. - Familiarity with SEO, AI-powered search experiences, and content discoverability best practices. - Experience working within enterprise design systems and component-based design frameworks. - Experience in financial services or other complex, highly regulated industries. Skills: Could be derived from proficiency list: Figma, Adobe Creative Cloud, AEM, etc. But we already have those in Qualifications. Could still have a Skills section listing technical skills: Figma, Adobe Creative Cloud, Adobe Experience Manager, Agile, etc. However we risk duplication. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Qualifications and Skills into one Qualifications section. But we have headings list; we can still include Skills if we have specific content. The posting does not have a separate "Skills" heading; but we can extract skills from the text: proficiency with Figma and Adobe Creative Cloud, experience with AEM, experience collaborating within Agile teams, strong communication, presentation, stakeholder management skills, etc. Those are already in Qualifications. So we could omit Skills section to avoid thin duplication. Benefits: we have paragraph about benefits. We'll include Benefits section with that content. Schedule: we have "Regular or Temporary: Regular", "Language Fluency: English (Required)", "Work Shift: 1st shift (United States of America)". We'll put those in Schedule section as a short paragraph or list. We must not include boilerplate like EEO etc. Now produce HTML fragment:

About the role

... (the intro paragraph(s) ...)

Responsibilities

  • ...
  • ...

Qualifications

  • ...
  • ...

Benefits

... (benefits paragraph) ...

Schedule

Regular or Temporary: Regular; Language Fluency: English (Required); Work Shift: 1st shift (United States of America)

We need to ensure we preserve all substantive info. Let's copy the intro exactly as given, but we may need to fix minor grammar: "You will be able to the understand the goal" seems a typo; we must preserve as is? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the text exactly as posted, including any typos. So we copy the paragraph exactly. Let's extract the intro text exactly from the posting: "At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use. This is a hands-on role to conceptualize and deliver highly complex human-centric solutions for our client experiences. You will be able to the understand the goal, deliver solutions, and provide solid defendable insights. With proven delivery skills, a strong knowledge of the craft and ability to challenge assumptions, you will be pro-active in offering solutions and recommendations. You will lead efforts with a strong ability to articulate ideas with relevance to partners and may oversee small projects and/or junior talent. As a member of a larger team, you will support and contribute to our design culture by participating and leading events and supporting initiatives that further Design within the organization. We're seeking a UX Designer to help shape and modernize customer-facing digital experiences across our web and digital channels. This role blends UX design, visual design, information architecture, content strategy, analytics, and digital optimization to create intuitive, engaging experiences that help customers discover, understand, and act on the products and services that matter most to them. The ideal candidate has experience designing large-scale websites, digital storefronts, or marketing experiences and understands how customer needs, business goals, content strategy, and digital best practices come together to create effective experiences. They are comfortable working across the entire design process, from identifying opportunities and shaping experiences to delivering polished solutions and measuring outcomes." We'll keep that as a single

. Now Responsibilities bullet list: we need to copy each line exactly as they appear after "Responsibilities". Let's extract: "Design and optimize customer-facing digital experiences, including user flows, information architecture, wireframes, prototypes, and high-fidelity designs." "Help evolve and modernize existing experiences to better meet changing customer expectations, business objectives, and industry trends." "Create intuitive navigation models and content hierarchies that simplify complex information and support customer decision-making." "Partner with Product, Marketing, Content, Analytics, and Technology teams to develop customer-centered solutions that drive business results." "Use customer insights, analytics, competitive research, and industry best practices to identify opportunities and inform design recommendations." "Balance customer needs, business goals, accessibility standards, and technical requirements throughout the design process." "Apply digital best practices, including content strategy, discoverability, SEO, and emerging search experiences, to improve engagement and performance." "Contribute to and leverage enterprise design systems, visual language standards, and UX best practices to ensure consistency and scalability." "Participate in Agile planning, stakeholder reviews, design critiques, and cross-functional collaboration activities." "Partner with developers to ensure quality implementation and a seamless customer experience." Now Qualifications bullet list (required): "Experience in UX Design, Product Design, Experience Design, or a related discipline." "Strong portfolio demonstrating UX, visual design, information architecture, and customer-centered problem solving." "Experience designing websites, digital storefronts, acquisition experiences, or customer-facing digital products." "Strong understanding of customer journeys, content hierarchy, navigation strategy, and modern web experience design." "Experience using customer insights, analytics, and performance data to inform design decisions." "Proficiency with Figma and Adobe Creative Cloud." "Experience working with Adobe Experience Manager (AEM) or similar content management platforms." "Experience collaborating within Agile teams and cross-functional environments." "Strong communication, presentation, and stakeholder management skills." Preferred qualifications bullet list: "Experience with Adobe Analytics, Google Analytics, or similar analytics platforms." "Experience partnering with marketing, content

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