Sr. Executive (Operation & QC)

Responsibilities

• Ensure smooth running of outlets, including service flow, staff coordination, and customer handling
• Monitor food preparation, hygiene, and presentation to meet company and regulatory standards as per SOP
• Achieve the assigned sales targets
• Conduct routine inspections on food safety, cleanliness, and equipment to ensure compliance
• Introduce targeted promotions on low-performing weekdays, improve up selling strategy for drinks and side items, enhance customer engagement programs to increase repeat customers, review operating costs to maintain profitability
• Maintain daily, weekly, and monthly sales performance tracking to identify best-selling and low-performing products
• Coordinate with Operations, Production, Supply Chain, and Management teams to provide data-driven recommendations for business improvement
• Monitor and submit zonal performance reports and actionable insights to management
• Manage stock levels, reduce wastage, and ensure proper use of resources within budget
• Enforce health, safety, and sanitation protocols in accordance with company policies and legal requirements
• Develop and implement kitchen and service policies for efficiency and quality
• Prepare operational and QC reports, highlighting issues, improvements, and performance metrics
• Co-ordinate with Management for any task requirements

Qualifications

• Experience: 5 years
• Skills: restaurant operations, food service operations, sales targets, sales management, retail operations, kitchen operations, sales target achievement, daily operations management, restaurant management, sales support