Sr Executive Assistant to the SVP

About The Customer Experience & Growth Organization

The Customer Experience & Growth organization is committed to placing customers at the center of everything we do. Our mission is to deliver exceptional experiences while driving sustainable growth through innovation, economic development, and strategic partnerships. The team is organized around customer segments and key capabilities—such as customer strategy, growth operations, external engagement, and digital product management—to provide personalized service and impactful solutions. By combining customer service, product development, and data-driven insights, we accelerate transformation, strengthen relationships, and create value for both customers and the company.

You May Be a Good Fit If You

• Are a fast thinker and proactive problem solver—organized, efficient, and always one step ahead.
• Thrive in high-trust, fast-paced environments where ambiguity is part of the job.
• Communicate clearly and confidently with leaders, colleagues, and customers.
• Demonstrate strong judgment, intuition, and discretion.
• Are energized by being in the room (or behind the scenes) where big decisions happen.
• Are eager to grow, learn, and gain visibility into executive leadership and strategic decision-making.

Essential Duties And Responsibilities

• Calendar & Schedule Management: Own and optimize the SVP's calendar, balancing competing priorities and adjusting in real time.
• Meeting & Event Coordination: Plan and execute meetings, town halls, immersion trips, and executive sessions—including agendas, materials, logistics, and follow-up.
• Travel Management: Coordinate and occasionally accompany the SVP on trips to Jackson and other in-state locations (primarily Mondays and Tuesdays), including flights, hotels, ground transportation, and itineraries.
• Communication & Liaison: Screen and respond to calls, emails, and visitors; represent the SVP professionally in all interactions; manage urgent inquiries and confidential communications.
• Workflow Support: Track action items and manage MS Teams, OneNote, and SharePoint sites.
• Administrative Operations: Submit and approve expense reports, initiate purchase requisitions, monitor budgets, and verify invoices.
• Reporting: Monitor training compliance via Workforce Connect and support onboarding/offboarding processes.
• Documentation & Problem Solving: Create and edit documents, resolve issues, and recommend solutions.
• Perform other duties as assigned or as necessary.

Knowledge, Skills And Abilities

• Exceptional organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively at all levels of the organization.
• Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.
• Ability to navigate SAP, DocuSign, ServiceNow, and Access Now.
• Proven ability to manage multiple projects simultaneously with strict attention to detail.
• Aptitude for learning new software and systems.
• Familiarity with graphic design software such as Adobe Photoshop and InDesign.
• Discretion and ability to handle confidential information.
• Working knowledge of FERC, MPSC, and CMS Energy company guidelines.

Education And Experience

• Bachelor's degree in business or a related field with 4+ years of professional administrative experience
• OR Associate's degree in business or a related field with 6+ years of professional administrative experience
• OR High school diploma with 8+ years of professional administrative experience

What We Offer

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

Immigration Sponsorship: This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position.