Sr ETRM Technical Support Specialist

Job Summary

The Senior ETRM Technical Specialist is responsible for providing advanced technical leadership, development, and production support for the ION RightAngle platform. This role delivers mission-critical solutions across Trading, Scheduling, Logistics, Settlements, Risk, and Accounting processes. The specialist will design, develop, and maintain complex system customizations, interfaces, and enhancements that optimize energy trading operations.

Minimum Qualifications

• Bachelor's degree plus 10 years of IT or applications development experience.
• Minimum of 8 years’ relevant experience in ETRM engagements with strong emphasis on the OpenLink/ION RightAngle(S15-25).
• Strong Proficiency in C#.NET, SQL, T-SQL, and the RightAngle.NET architecture.
• Experience with Azure DevOps pipelines and source control
• Strong debugging, performance tuning, and analytical problem-solving skills.

Job Duties

Technical Development & Architecture

• Lead design, development, and implementation of RightAngle extensions, interfaces, attributes, business rules, reports, screen customizations, and templates.
• Arcitect, modernize, and support integrations across deal capture, pricing, ticketing, inventory, credit, AR/AP/GL, SAP, and other third-party systems.
• Develop and troubleshoot RightAngle .NET extensions, SQL-driven processes, scheduled tasks, and valuation logic.
• Drive best-practice patterns around system configuration, performance optimization, and secure integrations.

ETRM Functional Support & Operations

• Provide expert-level production support across Trading, Movement/Ticketing, Credit, Risk, Pricing, and Month-End Close.
• Monitor and support RightAngle risk processes, forward curves, valuation tasks, exposure reporting, and P&L workflows.
• Troubleshoot and resolve issues related to deal capture, logistics updates, pricing feeds, settlement processes, and accounting integrations.

Analysis, Design & Process Optimization

• Collaborate with business process owners to evaluate workflows and implement process improvements.
• Produce technical documentation including functional specs, technical designs, mapping documents, and deployment procedures.
• Translate complex business requirements from traders, schedulers, accountants, and risk analysts into technical solutions.
• Participate in or lead solution architecture discussions for enhancements, upgrades, and platform modernization.

Projects, Upgrades & Implementations

• Lead or support upgrades across RightAngle versions (S15+), ensuring technical compatibility, regression coverage, and functional validation.
• Execute end-to-end testing for Trading, Movements, Valuation, Settlements, and Accounting.
• Support cutover planning, environment setup, interface migration, and production transition.

Training, Leadership & Collaboration

• Provide mentorship to junior analysts and developers.
• Deliver technical guidance to cross-functional teams including Risk, Accounting, and Logistics.
• Create and deliver knowledge-transfer sessions, user documentation, and best-practice guidelines.

Professional Development

• Develop technical skill sets, leadership skills, presentation skills, business area knowledge and independent thinking/decision-making abilities on an ongoing basis.
• Stay abreast of technology innovation and its applicability to CITGO's business.
• Gain detailed knowledge of CITGO Business processes in specific areas of responsibility including interaction(s) with other business processes.

Incentives

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Performance Incentive
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)