Sr. Epic Application Analyst (Document Imaging)

About the role

At Memorial Hermann we pursue a common goal of delivering high‑quality, efficient care while creating exceptional experiences for every member of our community—including our employees. We believe that when our employees feel cared for, heard, and valued, they are inspired to create moments that exceed expectations, prioritizing safety, compassion, personalization, and efficiency. The Senior Epic Application Analyst advances the functionality and operational efficiency of Information Systems through expertise in Epic applications, providing analysis, design, configuration, implementation, and ongoing support.

Responsibilities

• Systems Development: Translate user and department Epic system needs into technical solutions; perform project reviews and process walk‑throughs that incorporate technical, clinical, and business solutions to enhance productivity and service levels.
• Technical Administration: Provide technical knowledge in support of Epic and other software applications and operating systems; perform intermediate to advanced analysis, design, building, testing, and implementation of Epic and related programs; apply information systems theory, processes, and methodologies.
• Technical Standards: Advocate for and enforce technical development, application support, and information‑management standards within and outside the Information Systems Department.
• Application Support: Demonstrate in‑depth knowledge of Epic development tools and methodologies; support development projects and complex problem‑solving efforts; participate in after‑hours technical support on a rotating call schedule; provide ongoing Epic support to users.
• Planning & Coordinating: Develop, prioritize, and execute projects according to established schedules; maintain coordination on all assigned projects; document and report plans, priorities, and schedules; keep the manager informed of project status.
• Training: Contribute to the preparation and delivery of training sessions for staff.
• Communications: Think, plan, lead, and act appropriately in tactical settings; demonstrate strong communication and interpersonal relationship skills.
• Customer Service: Provide courteous, polite, and friendly service; acknowledge customers promptly to determine needs and resolve issues or requests.
• Other Duties: Ensure safe care for patients, staff, and visitors; adhere to Memorial Hermann policies, procedures, and standards; promote professional growth through mandatory/continuing education and mentorship; model service standards by delivering safe, caring, personalized, and efficient experiences; perform any additional duties as assigned.

Minimum Qualifications

• Education: Associate’s degree (preferred).
• Licenses/Certifications: Epic Certification required.
• Experience / Knowledge / Skills:
  • Four (4) years of increasingly responsible experience in large, corporate systems development and implementation within Healthcare Information Systems (MIS) or equivalent experience in system analysis, design, building, testing, and implementation.
  • Industry training and progressive experience with large, complex corporate information systems.
  • Previous experience with Epic or other Health Information Systems.
  • Experience administering and supporting enterprise Document Management Systems (e.g., Epic Gallery, Hyland OnBase) including workflow configuration, user support, and troubleshooting.
  • Preferred experience managing and supporting enterprise fax solutions (e.g., OpenText RightFax) including integrations, routing, monitoring, issue resolution, and end‑user support.
  • Experience supporting complex problems and assisting other analysts.
  • Intermediate to advanced knowledge of Epic application support, development tools, and methodologies.
  • Good analytical, technical, planning, organizational, communication, collaboration, and customer‑service skills.
  • Demonstrated pattern of growth in ability to lead others.