Sr. Engineering Program Manager - Customer Systems

About the role

The Engineering Program Manager role at Apple focuses on leading complex, cross-functional projects within the Customer Experience Engineering program team. This position requires a blend of technological expertise and business acumen to drive initiatives that impact over a billion customers globally. The ideal candidate will thrive in a fast-paced environment, taking ownership of large projects from inception to launch. This role emphasizes collaboration, innovation, and the ability to deliver exceptional results.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 8+ years of relevant experience in software and/or program management.
• Strong software project management skills with experience leading large, multi-functional teams.
• Proven track record of managing programs end-to-end, from initial design through launch.
• Deep knowledge of product development processes.
• Proficiency in leveraging Generative AI tools and LLMs for program management workflows.
• Exceptional verbal and written communication skills.
• Strong leadership skills with the ability to empower teams.

Responsibilities

• Lead and deliver ambitious, cross-functional projects in a fast-paced environment.
• Take full ownership of large, multi-functional initiatives.
• Drive projects forward with precision, creativity, and collaboration.
• Collaborate effectively with multiple cross-functional teams.
• Leverage data from diverse sources to generate insights for program direction.
• Present confidently to executive leadership and influence key stakeholders.

Benefits

• Flexible medical plans and confidential counseling.
• Onsite wellness centers at major campuses and resources for fitness and daily life.
• Fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance for families.
• Stock grants (with purchase discounts), 401(k) matching, and income-protection coverage.
• Robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.