Sr Engineer, Business Systems

About the role

We are seeking a Sr Engineer, Business Systems to design, configure, and optimize enterprise applications that support our Revenue and Customer Support functions. This role primarily supports Salesforce Sales Cloud, Service Cloud, and other systems used by these teams.

Responsibilities

• Configure and build solutions in Salesforce and other business systems based on defined requirements
• Implement functionality using Salesforce configuration and custom development (Apex) where appropriate
• Design and support integrations across Salesforce and related tools using APIs to ensure accurate and reliable data flow
• Troubleshoot complex system and integration issues, identify root causes, and implement durable fixes
• Design solutions with a focus on user experience, usability, and adoption
• Partner with Business Analysts to execute against a prioritized backlog
• Create clear documentation as part of solution delivery to support scalability and long-term maintainability
• Identify opportunities to improve system performance, workflows, and efficiency within supported platforms

Qualifications

• 5+ years of experience supporting enterprise business systems, with a focus on Salesforce
• Hands-on experience with Salesforce Sales Cloud and/or Service Cloud
• Experience with Apex and Salesforce automation tools (Flows, validation rules, etc.)
• Working knowledge of APIs and system integrations
• Strong troubleshooting skills across configuration, data, and integrations
• Self-driven, adaptable, and eager to learn new technologies as systems evolve
• Experience designing solutions with usability and end-user experience in mind

Nice to have

• Salesforce certifications (Administrator required; Platform App Builder or Platform Developer I preferred)
• Experience supporting Revenue or Customer Support operations
• Experience working across multiple business applications
• Experience configuring AI-driven customer support or sales engagement agents, including third-party platforms integrated with Salesforce or similar systems