Sr. Director/VP Client Solutions and Design

Responsibilities

• Partner with the Valeris Sales team to ensure a clear understanding of the concept design while addressing the patient journey and brand strategy specific to the patient program.
• Work proactively with the sales and market consultant (SME) teams early in opportunity definition to understand and recommend efficient solutions focused on quality, speed to market and internal cost margins.
• Assess program complexity and divide workload accordingly across the team of Designers and Implementation Project Managers.
• Facilitate and manage program assignment meetings with senior leadership, divide your team’s work according to capacity, skillset and professional developmental goals.
• Work with the team on creating design playbooks and project manager checklists that cover our operational capabilities and steps needed on how to implement those services, ensuring consistency.
• Serve as expert resource for the team to address questions pertaining to program design and project management.
• Work with the IPM’s on program timelines and checklists to ensure consistent communication and processes for all program launches.
• Maintain larger focus on Tier 1 account launches and program implementations.
• Ensure client program designs coincide with custom and non-custom work to ensure adherence to target profit margins.
• Update program pricing quotes in CRM system as scope and details of programs mature in the process.
• Measure quality of launches through data analysis of tickets; work to improve team processes, checklists and design playbooks accordingly.
• Maintain and improve the library of artifacts for the Designers and IPM’s. Ensure standards are followed and socialized.
• Collaborate with internal operational stakeholders to ensure the team is current on new or updated Valeris services, capabilities and process changes.
• Maintain a knowledge base for cross functional team training, onboarding and sharing of best practices with client services, working with internal operational stakeholders.
• Continually increase Valeris efficiency and effectiveness by applying lessons learned from previous programs’ designs into each new project and maintain documentation of process changes.
• Build and maintain strong operational relationships with other Valeris departments.
• Utilize Valeris’ values as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Qualifications

• Bachelor’s degree and/or 5+ years of demonstrated strong performance in designing of copay and or HUB programs.
• Strong Knowledge of Valeris’ solutions, internal processes, operating tempo, and marketplace is required.
• Knowledge of Project Management techniques (e.g. SDLC/Agile/Extreme Programming, etc.), professional IT services, quality management and cross-functional team management is essential.
• Negotiation skills that can guide the client’s decision in-line with best practices and Valeris capabilities.
• Mastery of facilitating cross functional meetings (which may include clients, vendors and/or internal stakeholders) to desired results.
• Demonstrated ability to break down technical concepts into technical and non-technical language and communicate to Clients and internal team stakeholders.
• Passion for providing excellent customer service, strong interpersonal and leadership skills, and the ability to operate effectively in a matrix environment.
• Demonstrated capacity and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority.
• Conducts continuous process improvement and incorporates change management processes.
• Experience in team building, performance management and individual coaching.
• Ability to prioritize workload based on competing demands.
• Strong analytical skills, detail oriented, ability to effectively listen to and resolve customer issues.
• Ability to travel up to 10% of the time to visit key clients or company internal initiatives.