Sr. Director, Design & User Experience

Responsibilities

• Oversee guidelines for user experience and content related to AI-enabled functionality
• Lead initiatives to enhance UX quality and drive AI transformation
• Standardize interaction patterns and content design across products
• Align strategies with Product and Engineering leadership
• Identify user pain points and translate them into experience improvements
• Embed UX and content design early in the product planning processes
• Establish accountability models and scalable governance for design

Qualifications

• 10+ years in UX, content design, or product design in B2B technology
• 5+ years leading large design and research teams
• Bachelor's degree in UX, Design, IT, or related field
• Experience in executive roles within Product and Engineering
• Expertise in scaling UX across multiple products
• Ability to influence stakeholders and drive cross-functional alignment
• Strong understanding of user-centered design and accessibility, particularly in high-complexity fields
• Experience integrating AI into user experiences and workflows

Benefits

• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition