Sr. Director, Strategy & Planning - Client Office

About the role

FIS is a leading global provider of technology solutions for banks, capital markets firms and corporates. The company has over 50,000 people around the world who are dedicated to advancing the way the world pays, banks, and invests. FIS' Client Office, encompassing Client Servicing, Support, Implementation & Professional Services, is a best-in-class organization, delivering client excellence and underpinning the success of their customers and FIS.

Responsibilities

• Lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact.
• Work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships.
• Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations.
• Design and evolve client engagement frameworks that drive long-term loyalty, satisfaction and value.
• Define client segmentation strategies to maximize impact across priority client and product groups.
• Lead development of the Client Office operating model, including governance, accountability and links to delivery.
• Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required.

Requirements

• Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigour environments.
• Proven ability to translate complex analysis into clear recommendations and executable plans.
• Excellent executive communication and storytelling skills.
• Track record of contributing to or delivering transformation initiatives end-to-end.
• Able to operate at pace in complex, matrixed organisations.

Qualifications

• Experience working directly with senior executives, including preparation of board level materials.
• Experience building or leading small, specialist teams.
• Familiarity with client analytics, dashboards or performance reporting at scale.

Skills

• Strategic thinking and analytical skills.
• Effective communication and storytelling abilities.
• Leadership and team management skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

The benefits package includes a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities, a modern, international work environment and a dedicated and motivated team, the chance to work on some of the most challenging, relevant issues in financial services & technology, a fantastic range of benefits designed to help support your lifestyle and wellbeing, broad range of professional education and personal development opportunities, and a work environment built on collaboration, flexibility and respect.

Pay

The pay range for this full-time position is $187,270 - $318,360 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay.

Schedule

Full-time position.

Additional Information

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.