Sr. Director, Sales Vue

Position Overview

The Leader for Xylem Vue Americas holds full strategic, operational, and financial accountability (P&L) for Xylem Vue across North America and Latin America. Reporting to the Vice President of Measurement & Control Solutions (MC&S), this executive will lead a high-performing, multidisciplinary team spanning enterprise sales, channel partnerships, technical pre-sales, software delivery, implementation, field services, and ongoing customer support.

Key Responsibilities

• Strategic Leadership & P&L Management

  • Drive financial performance to meet or exceed regional commitments for total orders, revenue, standard margin, and EBITDA margin.

  • Develop and execute the short- and long-term strategic roadmap for Americas region, capitalizing on market trends like digital transformation, climate resilience, and infrastructure modernization.

  • Collaborate closely with global product management, R&D, and corporate leadership to ensure regional market requirements influence the global digital product pipeline.

  • Collaborate with the rest of Xylem businesses to maximize cross-selling opportunities, including Sensus, Flygt, Pure, WSS, etc.

• Commercial Excellence & Sales Leadership

  • Direct the enterprise sales and technical pre-sales (applications engineering) organizations to accelerate market adoption of Xylem’s digital water solutions.

  • Transition the commercial team from traditional product selling to high-value, outcome-based software and services consulting (80/20).

  • Personally engage with C-suite executives at major water utilities, strategic engineering firms, and regulatory bodies across North America and LATAM to position Xylem as a trusted digital partner.

• Partnership Ecosystem & Channel Strategy

  • Indirect Channel Growth: Design and execute a robust partner and channel ecosystem strategy across North America and Latin America to complement direct sales efforts, leveraging Engineering firms, distributors, resellers, and system integrators.

  • Strategic Alliances: Identify, negotiate, and manage high-impact strategic alliances with regional engineering, procurement firms, global management consultancies, and technology companies (e.g., Microsoft, AWS) to co-sell and embed Xylem Vue into large-scale utility modernization projects.

  • Partner Enablement & Governance: Establish comprehensive onboarding, technical training, and sales enablement programs to ensure partners can effectively position, sell, and support Xylem Vue while maintaining brand integrity and compliance.

  • Conflict Management: Successfully manage co-selling motions and potential channel conflict between direct sales teams and indirect partners, ensuring clear rules of engagement in the field.

• Delivery, Operations & Customer Support

  • Software Delivery & Deployment: Oversee the professional services and implementation teams to ensure complex software integrations, cloud deployments, and data analytics platforms are delivered on time, within budget, and with high customer satisfaction.

  • Customer Support & Retention: Lead the technical support and customer success organizations to maximize client satisfaction, drive software adoption, and secure high annual recurring revenue (ARR) renewal rates.

  • Operational Scale: Establish scalable processes, project management frameworks, and support metrics to handle rapid growth across diverse geographic sub-regions.

• Talent Cultivation & Culture

  • Award-winning talent cultivation program attracting, developing, and retaining a world-class, diverse, and geographically dispersed team across North America and Latin America.

  • Foster an agile, collaborative, and accountable culture focused on continuous improvement, safety, integrity, and customer centricity.

Position Requirements

• Experience & Qualifications

  • Education: Bachelor’s degree in Engineering, Computer Science, Business, or a related technical field. An MBA or advanced degree is highly preferred.

  • Executive Experience: 10 to 15+ years of progressive leadership experience, including at least 5 years managing a substantial P&L within a software, SaaS, or industrial technology services business.

  • Domain & Partnership Expertise: Deep understanding of the water utility ecosystem (smart metering, asset management, network optimization, or water/wastewater software).

  • Proven track record of scaling technology partnership programs, joint go-to-market (GTM) strategies, or multi-tier distribution channels.

  • Commercial Negotiation: Strong background in structuring complex commercial agreements, revenue-share models, and joint venture frameworks with corporate partners.

  • Regional Scope: Proven experience managing cross-border teams and navigating diverse regulatory, commercial, and cultural landscapes across North America and Latin America.

  • Bi-lingual capabilities (English/Spanish or English/Portuguese) are a significant advantage.

  • Leadership Style: Exceptional communicator with a collaborative yet decisive leadership style, capable of influencing senior executives and matrixed global stakeholders.