Sr Director Sales Operations

About the role

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Responsibilities

• Manage the sales operations function across multiple marketing-facing brands and business units.
• Oversee sales planning, reporting, and budgeting, including annual and ongoing forecasting, quota assignment, headcount planning, account assignment, and territory design.
• Define and implement sales methodologies, continually improve cross-functional processes, and deliver data-driven recommendations to maximize sales efficiency and support execution.
• Evaluate, recommend, and manage sales compensation plans, commission payouts, and incentive schemes to motivate the team and align incentives with company objectives.
• Own the accuracy and timely distribution of sales reports and other intelligence essential to the sales organization, and drive ongoing improvements to existing reports and new reporting tools to better support business decisions and outcomes.
• Direct sales-org process and systems initiatives — including maintenance, enhancements, and data visibility/predictability improvements — to forecast and enable delivery of annual revenue plan metrics.
• Provide leadership for ad hoc projects including data mining, data analysis