Sr. Director of Product Management

What You’ll Do

• Product Strategy: Define and communicate the product vision, strategy, and roadmap for our automotive service solutions.
• Leverage market research, customer feedback, and competitive analysis to identify opportunities and prioritize features.
• Analyze product performance metrics at scale, providing actionable insights to help customers optimize their service department.
• Develop tools and dashboards that empower dealerships to measure effectiveness.
• Leverage data to inform product enhancements and drive customer value.
• Manage the product development lifecycle from concept to launch, ensuring quality and timeliness.
• Collaborate with engineering and design teams to define product requirements and deliver seamless integration of in-store and out-of-store vehicle service capabilities.
• Manage the backlog, requirements definition and prioritization and communicate to engineering through JIRA stories, wireframes and daily Standups.
• Customer-Centric Design: Work with leadership and dealers to develop intuitive user experiences that simplify the process and drive consumer convenience and dealer profitability.
• Performance & Growth: Define KPIs and track product performance, using data to inform decisions and drive continuous improvement.
• Work with marketing and sales teams to ensure successful product positioning, go-to-market strategies, and adoption.
• Cross-Functional Leadership: Act as the product champion, fostering alignment across teams and driving initiatives that enhance customer outcomes.
• Build and maintain strong relationships with stakeholders at all levels.

What You’ll Bring

• 10+ years of product management experience, with at least 5 years in a leadership role, including managing dealer and consumer facing automotive solutions.
• Proven expertise in the automotive industry, with a deep understanding of dealer operations, consumer behavior and leading-edge user experiences.
• Experience working in SaaS environments, ideally with solutions tailored to the automotive industry or similar B2B markets.
• Exceptional communication skills, with the ability to articulate a vision and rally cross-functional teams.
• Familiarity with managing the agile development process and tools (e.g., JIRA, Confluence).
• A bachelor's degree in business, marketing, computer science, or a related field; MBA is a plus.
• Experience in the auto dealer software industry.
• Familiarity with a dealer's service drive, and the repair lifecycle.
• Knowledge of trends in consumer behavior and technology within retail or automotive sectors.