Sr. Director Product Management

Key Responsibilities

• Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives
• Define and own the product vision and multi-year roadmap, managing trade-offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth
• Represent the voice of the customer through direct engagement and research
• Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology
• Champion use of AI in how we work and what we deliver
• Guide design execution across product teams
• Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand
• Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives
• Align product goals with broader organizational initiatives
• Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction
• Facilitate agile delivery and iterative development
• Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions
• Support go-to-market readiness by ensuring products are compelling, demonstrable, and well-positioned
• Translate market insights into differentiated product offerings
• Leverage data to inform product decisions and measure impact
• Drive continuous improvement through feedback loops
• Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data
• Ensure delivery predictability while allowing flexibility for discovery and iteration
• Use analytics to drive continuous product improvements and optimize user experiences
• Drive outcomes across adoption, customer satisfaction, retention, and financial growth
• Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals
• Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement
• Cultivate a high-performing culture that promotes engagement, collaboration, and continuous improvement across teams

Required Qualifications

• Bachelor’s Degree required; Master’s degree preferred
• 10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi-disciplinary product teams
• Proven success delivering SaaS solutions in healthcare or regulated industries
• Expertise in agile methodologies and digital product lifecycle
• Experience leading and mentoring global teams and partnering across functions and geographies
• Familiarity with product-led growth principles and customer-centric, data-driven product development
• Experience leveraging AI and automation to enhance product capabilities and streamline workflows
• Ability to travel domestically and internationally up to 30%