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Jobs · Management · Minnesota

Sr. Director of Fulfillment

King Solutions · Dayton, MN · 1 mo ago
On-siteManagementFull-time

About the Role

King Solutions is transforming the way brands manage fulfillment, transportation, and e-commerce operations. We are building a scalable, technology-enabled fulfillment platform that delivers operational excellence, customer visibility, and continuous improvement across every client we serve. This role is for a builder—someone excited to lead through change, challenge the status quo, and create scalable processes that support long-term growth.

The Sr. Director of Fulfillment is responsible for all aspects of warehouse and fulfillment operations including receiving, inventory management, replenishment, order fulfillment, shipping, labor management, customer performance, and operational continuous improvement. This role owns operational execution while partnering closely with Sales, Customer Success, Product & Innovation, Transportation, and Finance to ensure King consistently delivers exceptional service and profitability.

Responsibilities

  • Operational Leadership
    • Lead all fulfillment operations across receiving, storage, replenishment, picking, packing, and shipping.
    • Meet operational standards and drive execution against service commitments.
    • Ensure labor resources are aligned with customer demand and volume fluctuations.
    • Drive operational consistency across all shifts and business units.
    • Develop scalable processes that support future growth.
  • Customer Success & Service Delivery
    • Own fulfillment performance for all client accounts.
    • Partner with Customer Success and Sales to ensure client expectations are achieved.
    • Participate in client business reviews and operational reviews.
    • Develop corrective action plans for service failures.
    • Identify opportunities to improve client efficiency and value.
  • Labor & Productivity
    • Establish productivity standards and labor management processes.
    • Drive improvements in: lines per hour, units per hour, dock productivity, replenishment productivity, and labor cost per order.
    • Utilize operational data to identify opportunities for improvement.
    • Build accountability throughout the leadership team.
  • Inventory & Quality
    • Maintain inventory accuracy standards.
    • Ensure cycle count and audit programs are executed.
    • Reduce inventory discrepancies and fulfillment errors.
    • Drive root cause analysis and corrective actions.
    • Maintain operational compliance and process adherence.
  • Technology & Continuous Improvement
    • Partner with Product & Innovation to maximize utilization of Deposco WMS and supporting technologies.
    • Lead implementation of automation and process improvements.
    • Utilize operational dashboards and KPIs to drive decision-making.
    • Promote a culture of continuous improvement and operational excellence.
    • Champion data-driven management practices.
  • Team Development
    • Build and develop warehouse leadership teams.
    • Create clear accountability and performance expectations.
    • Coach supervisors and managers to become future leaders.
    • Drive employee engagement, retention, and succession planning.
    • Foster a culture focused on safety, accountability, and customer service.

Success Metrics

  • Customer Metrics
    • SLA attainment
    • Order accuracy
    • On-time shipment performance
    • Customer retention
    • Customer satisfaction
  • Operational Metrics
    • Inventory accuracy
    • Dock-to-stock performance
    • Order cycle time
    • Replenishment effectiveness
    • Capacity utilization
  • Productivity Metrics
    • Service
    • Productivity
    • Quality
    • Financial performance
    • Scalability
    • Client health
    • Team health
  • Financial Metrics
    • Gross margin performance
    • Labor spend
    • Operating expense management
    • Productivity improvement initiatives
  • Leadership Metrics
    • Employee retention
    • Internal promotions
    • Safety performance
    • Team engagement

Requirements

  • Required
    • Bachelor's Degree
    • 8+ years of progressive leadership experience in warehouse, fulfillment, distribution, or 3PL operations.
    • 5+ years leading managers and supervisors.
    • Demonstrated success managing multi-client fulfillment environments.
    • Strong understanding of warehouse operations and inventory management.
    • Experience utilizing WMS platforms and operational reporting tools.
    • Proven ability to drive productivity and process improvement initiatives.
    • Strong analytical and problem-solving skills.
  • Preferred
    • 3PL fulfillment leadership experience.
    • Deposco experience.
    • E-commerce fulfillment experience.
    • Lean, Six Sigma, or Continuous Improvement certification.
    • Experience leading operational transformation initiatives.

About Us

King Solutions is a logistics service provider in Dayton, Minnesota, built on a foundation of faith, integrity, and innovation. We create logistics solutions that simplify, streamline, and scale to meet each customer's unique needs while building lasting relationships. Our culture is rooted in teamwork, creativity, and service. Through our MaKING A Difference program, employees give back to the community, support one another, and take part in company events that strengthen connection and celebrate success.

Our Core Values:

  • MaKing a Difference: Acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship.
  • Innovation & Creativity: By embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.
  • Excellence: From strategy to design, we deliver quality first-rate solutions.
  • Safety: We are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.

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