Director of Fulfillment & Logistics

Job Summary

We are seeking a strategic and results-driven Director of Fulfillment & Logistics, to lead and optimize end-to-end retail operational execution across domestic and international channels. This role will oversee full scope of retail operations, order management fulfillment, logistics, warehousing, inventory control, allocations, and operational financial processes to ensure service, inventory, and cost objectives are achieved at scale.

Retail Operations & Order Management

• Lead end-to-end retail operational execution across retailer, e-Commerce, distributor, and department store channels to ensure service, compliance, and fulfillment excellence.
• Oversee domestic and international order management activities, ensuring timely and accurate order processing, allocation management, shipment prioritization, and retailer compliance execution.
• Partner cross-functionally with Sales, Planning, Customer Operations, and Finance to align operational priorities with commercial objectives and launch timelines.
• Serve as the primary operational liaison between internal teams and external operational partners to drive visibility, accountability, and execution across the supply chain.

Logistics & Warehousing

• Lead logistics and warehouse operations strategy across 3PLs and transportation partners with accountability for service, cost, and operational performance.
• Drive continuous improvement initiatives across warehousing, transportation, inventory flow, freight optimization, and operational scalability.
• Oversee operational reviews with 3PL partners to ensure KPIs, SLAs, inventory accuracy, and service expectations are consistently achieved.
• Analyze short- and long-term warehouse capacity requirements and develop scalable operational solutions to support business growth.
• Identify opportunities to optimize inbound and outbound freight efficiencies while balancing service levels, inventory availability, and transportation costs.

Inventory Control & Allocations

• Oversee inventory management strategies across retail and distributor channels, including replenishment planning, SKU productivity, inventory health, RTVs, safety stock management, and allocation execution.
• Partner with Planning and Finance teams to improve inventory forecasting accuracy, productivity, and working capital efficiency.
• Develop and manage allocation methodologies to support launches, retailer priorities, and inventory constraints while minimizing operational risk.
• Monitor inventory performance metrics and implement corrective actions to improve inventory accuracy, service levels, and inventory turns.

Financial Operations & Spend Management

• Oversee operational spend management, invoice approvals, accrual alignment, freight and warehouse budgeting, and cost visibility initiatives.
• Lead warehouse and logistics spend analysis to identify savings opportunities, improve financial controls, and support annual budget planning.
• Develop reporting tools and dashboards to improve operational decision-making, KPI visibility, and cost transparency across the organization.
• Ensure operational processes align with financial controls, audit requirements, and company policies.

Systems, Technology & Process Optimization

• Lead operational systems improvement initiatives across order management, warehousing, inventory management, logistics, and retailer integration platforms.
• Partner cross-functionally with IT, Finance, and external vendors to optimize ERP, WMS, EDI, retailer portals, and order management systems.
• Drive automation, workflow enhancements, reporting capabilities, and operational process efficiencies to improve scalability, data accuracy, and service execution.
• Oversee EDI connectivity, operational reporting, system implementations, UAT testing, and process documentation initiatives.
• Lead root cause analysis and continuous improvement efforts related to operational system errors, inventory discrepancies, and order processing issues.
• Champion Lean and Six Sigma methodologies to streamline processes and strengthen operational performance across the supply chain network.

Process Improvement & Leadership

• Build and implement scalable operational processes, SOPs, and reporting structures to support organizational growth and operational maturity.
• Develop, implement, and manage operational KPIs and dashboards to measure execution, service, inventory, and financial performance.
• Lead cross-functional operational initiatives focused on process optimization, automation, systems enhancements, and customer service improvements.
• Mentor and develop operational team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Collaborate with product supply, sourcing, and manufacturing partners to proactively identify and mitigate operational risks impacting service or inventory.