Sr. Director, Mens Residential Housing/Operations & Community Engagement

About the Role

The Senior Director of Operations and Community Engagement provides strategic leadership for Membership Services, Program Registration, Men’s Housing Operations, and Resident Support Services. This role involves strategic planning, staff supervision, program development, and collaboration with community organizations to support residents' well-being and long-term stability. You will serve on the Branch Leadership Team and promote operational excellence, fiscal accountability, customer service, and mission advancement.

Responsibilities

• Lead Daxko membership services, registrations, and payments.
• Oversee financial assistance, supervise, and develop member services staff.
• Coordinate resident admissions with Member Services staff.
• Coordinate room rental schedules (Gym, 412, Ballroom, and 7th floor) and work with the Executive Director to establish procedures and fees for facility rentals.
• Foster a community culture that promotes responsibility, respect, and personal growth.
• Address resident concerns, conflicts, and crises in a timely and professional manner.
• Recruit, train, and supervise member services staff, case managers, and complete performance evaluations.
• Conduct regular one-on-one meetings and monthly resident meetings.
• Manage and develop departmental budgets, including rent collection, funding applications, and financial reporting.
• Seek funding opportunities and manage grants related to housing programs.
• Maintain accurate records and reports related to housing occupancy, resident progress, and program outcomes.
• Provide leadership for two community-based events each year (e.g., Community Health Fair, Back to School Event, Holiday Event).
• Build and maintain partnerships with community organizations, social service agencies, and local government entities.
• Represent the program at community events, meetings, and advocacy efforts.
• Oversee the daily operations of men's housing programs, ensuring compliance with policies, regulations, and best practices.
• Develop and implement housing policies, procedures, and resident guidelines.
• Establish and monitor program goals to support resident success in securing permanent housing, employment, and personal development.
• Engage in referral programs to ensure residents and members have access to needed resources.
• Develop and oversee case management services, connecting residents to social services, job training, and other necessary support.
• Coordinate with the Facilities Director and Executive Director on room readiness and maintenance priorities.
• Coordinate maintenance requests and repairs of resident rooms and shared spaces.
• Maintain a welcoming environment for all residents.
• Manage the relationship with the Coalition for the Homeless.
• Provide oversight of case management services for both YMCA staff and contracted agencies.
• Complete HUD and grant reports.
• Manage resident files.
• On-call responsibilities as required.

Requirements

• Bachelor’s degree in Social Work, Human Services, Business Administration, or a related field (Master’s preferred).
• Minimum of 5 years of experience in housing programs, social services, or nonprofit management, with at least 2 years in a leadership role.
• Strong knowledge of housing regulations, case management, and trauma-informed care.
• Excellent leadership, communication, and conflict-resolution skills.
• Experience managing budgets, grants, and financial reporting.
• Ability to work collaboratively with diverse populations, including individuals experiencing homelessness, mental health challenges, and substance use disorders.
• Previous budget experience and supervisory experience.
• Excellent verbal and written communication skills.