Sr. Director, IT, Global Operations

About the role

IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy and Advanced Manufacturing Engineering. This individual will work closely with our Global operations for all business units, S&N Way To Win, Advanced Manufacturing Eng, Strategy and ESG to build strong partnerships, understand business needs, and develop a shared technology roadmap that aligns with the overall S&N strategy. As the primary IT point of contact, the BRM will help identify opportunities to improve processes through technology, manage the intake and prioritization of enhancement ideas, and guide initiatives from concept to delivery with support from the broader IT organization. The BRM is also accountable for managing system escalations and ensuring timely resolution of service disruptions, acting as a key player in maintaining operational excellence.

Responsibilities

• Build strong partnerships with Global Operations, S&N Way To Win, Advanced Manufacturing Engineering, Strategy, and ESG
• Understand business needs and develop a shared technology roadmap aligned with S&N strategy
• Serve as primary IT point of contact for assigned business areas
• Identify opportunities to improve processes through technology
• Manage intake and prioritization of enhancement ideas
• Guide initiatives from concept to delivery with support from broader IT organization
• Manage system escalations and ensure timely resolution of service disruptions
• Maintain operational excellence through proactive relationship and service management

Requirements

• Ability to clearly articulate IT concepts to non-technical stakeholders
• Understanding of business operations, industry trends, and strategic planning
• Solid foundation in IT infrastructure, systems, and emerging technologies including IoT
• Proven experience building and maintaining strong stakeholder relationships
• Strong analytical skills
• 10+ years in IT or Supply Chain/Operations, with at least 5 years in Business Relationship or IT Program Leadership
• Knowledge of network, server, and database systems
• Experience with ITIL frameworks
• Knowledge of ERP systems and integration
• Bachelor's degree in IT, Supply Chain, Manufacturing Engineering, Business Administration or related field (Master's preferred)
• Travel: less than 50%

Pay

The anticipated base compensation range for this position is $186,250 - $305,688 USD annually. The actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographic location. In addition to base pay, we offer competitive bonus and benefits.

Benefits

• Medical, dental, and vision coverage
• Health Savings Account with employer contribution of $500+ annually
• 401(k) Matching Program and 401(k) Plus Program
• Discounted Stock Options
• Tuition reimbursement
• Medical leave programs
• Parental leave
• Fertility and Adoption Assistance Program
• Generous paid time off (PTO)
• Paid company holidays and flex holidays
• 8 hours of volunteer time annually (Paid Community Service Day)
• Employee Assistance Program (EAP)
• Wellness offerings
• Discounts on fitness clubs, travel and more

Schedule

Hybrid work model (for most professional roles).