Sr. Director, HR Communications
Job Description
Partners with the AVP, HR Communications to shape and operationalize the overall HR communications strategy, ensuring alignment across initiatives, channels, and audiences.
Serves as a strategic advisor to senior HR leadership, shaping narratives and communications approaches for enterprise HR priorities and transformation efforts– including high-priority initiatives like talent management, performance management and benefits open enrollment.
Owns the end-to-end process of creating and implementing integrated communications strategies that support HR and business priorities, including positioning, identifying key messages, channel strategy, KPIs and key metrics, and executing flawlessly.
Utilizes change-management practices to drive awareness, understanding and action, including stakeholder identification, understanding impact by audience, and utilizing change best-practices.
Pairs with senior HR leaders (Talent and Learning and Total Rewards) to shape and support team meetings, town halls, and other leadership engagements—advising on messaging, structure, and delivery to drive clarity, alignment, and impact.
Leads and mentors a high-performing team, strengthening capabilities in strategic communications, executive messaging, and change communications while setting clear standards for quality and impact.
Defines success metrics tied to business and employee outcomes; uses insights to refine strategies, advise stakeholders, and continuously improve effectiveness.
Parses alignment, consistency, and amplification of HR messaging. Builds relationships to facilitate strong feedback loops among these partners.
Identifies and applies AI-driven tools and innovative approaches to scale content development, personalize employee experiences, and enhance communications impact.
Anticipates risks and opportunities, proactively bringing solutions and innovative approaches to improve communications effectiveness.
Manages external partners and vendors to support delivery, scale, and innovation.
Qualifications
10+ years of experience in internal communications or a related field
Ability to work within a fast-paced, deadline-driven environment
Ability to exercise decision-making and work independently
Ability to manage multiple tasks
Excellent verbal and written communication skills
Strong professional demeanor and comfort interacting with senior executives across the organization and external contacts
Ability to manage team members, vendors, and align people and projects to key business priorities
Understanding and interest in AI technology and its applications to communications
Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Strong proficiency with business management software (SharePoint, Smartsheet, etc.)
Bachelor’s degree or equivalent experience in communications, journalism, marketing, or a related field
Exceptional writing, editing, and storytelling skills across formats and audiences
Strong business acumen and understanding of HR functions and employee engagement
Experience in the development, launch, and support of digital tools
Based in Philadelphia