Sr. Director, Facilities Operations – Americas (US, Canada and Latam)

Role Overview

The Sr. Director, Regional Workplace Experience – Americas leads all Workplace Experience operations across the U.S., Canada, and Latin America. This role drives execution across facilities, real estate operations, vendor strategy, and employee experience, ensuring alignment with global priorities while delivering regional performance, cost efficiency, and service excellence.

Key Responsibilities

• Regional Leadership & Operations Lead
• Workplace Experience strategy and execution across all Americas offices and studios
• Ensure consistent service delivery, operational standards, and performance across locations
• Act as the primary regional partner to business leaders and functional stakeholders

Financial & Cost Management

• Own regional operating budgets (OPEX and CAPEX)
• Drive cost optimization initiatives aligned with company-wide targets
• Identify and execute savings opportunities across vendors, space utilization, and services

Vendor Strategy & Management

• Oversee all third-party vendors including facilities management, security, hospitality, and food services
• Drive vendor performance, accountability, and contract optimization
• Partner with procurement to ensure global consistency and leverage scale

Real Estate & Project Execution

• Support real estate transactions, workplace strategy, and capital projects
• Ensure strong execution of office buildouts, renovations, and space optimization initiatives
• Partner with internal and external stakeholders to deliver projects on time and on budget

Workplace Experience & Service Delivery

• Elevate workplace experience through hospitality, service design, and employee engagement
• Balance cost discipline with a high-quality employee and client experience

Transformation & Change Management

• Lead regional implementation of global Workplace Experience initiatives
• Support organizational transformation, including vendor transitions and operating model changes
• Drive innovation in how workplace services are delivered and measured

Qualifications

• 12–15+ years of experience in building management, real estate activities, or workplace experience
• Proven leadership across multi-site, multi-country operations
• Strong financial acumen with experience managing large budgets
• Experience leading vendor models and outsourcing strategies
• Executive presence with ability to influence senior stakeholders

Preferred Qualifications

• Experience in the entertainment industry
• Experience executing return-to-office and hybrid workplace initiatives
• Industry accreditations, professional registration, or other advanced training