Sr. Director, E-commerce & Customer Enablement

Qualifications

• 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments).
• 7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change.
• BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.
• Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred.

Technical Skills

• Life cycle management.
• Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments.
• Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or GCP) and modern DevSecOps practices.
• Proven ability to leverage technical metrics to drive effective business decisions.
• Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models.
• Strong proficiency in multiple database technologies, design and manipulation, optimization, best practices, and leading industry trend knowledge.
• Industrywide or broad companywide technical knowledge across e-commerce, content management, and customer self-service platforms.
• Software development process expert in agile development methodologies.
• Broad technical understanding across web platform architecture, application development practices, and security standards, with the ability to engage credibly with Engineering and Architecture teams and challenge technical decisions constructively.
• Demonstrable experience leveraging AI tools and platforms to accelerate engineering delivery and to build AI-powered, customer-facing experiences.
• Excellent skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
• Excellent communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management.
• Strong budgeting and finance skills.
• Expertise in development languages and platforms including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, .Net, e-commerce platforms (e.g., Magento/Adobe Commerce), content management systems (traditional and headless), cloud infrastructure services (e.g., AWS), Windows, and UNIX.

Accountabilities

• Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices.
• Define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition.
• Responsible for leaders with teams of both internal and external technology resources.
• Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements.
• Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly.
• Develop leaders to build senior leadership bench strength.
• Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed.
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.
• Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively.
• Design and work with complex data models.
• Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services.
• Act as the senior digital leader for all customer-facing platforms, representing the function at Executive and Board level as required, and communicating complex technical and strategic topics clearly and confidently to non-technical senior audiences.
• Lead the adoption of AI-assisted development tools and workflows across engineering and product teams, and define the strategic roadmap for AI-powered, customer-facing capabilities, ensuring the responsible, well-governed use of AI.

Pay

U.S. National Base Pay Range: $156,700 - $290,900. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

This job is eligible for an annual incentive bonus.