Sr. Director, Donation Services and Hospital Operations

About BioTissue & Our Culture

At BioTissue, we transform the gift of life by sharing miracles. We are a diverse community, where talent and teamwork are core to who we are. Here, you are EMPOWERED to do the work you love, be yourself, and make an impact. Resilient and committed to our vision, we embrace challenges, celebrate courage, and take great pride in our work to create life-changing products. Purpose led us here. Passion and legacy keep us going.

About the Role

The Senior Director of Donation Services and Hospital Operations oversees and provides direction and leadership in BioTissue’s critical operational activities, including business development and oversight of the Sharing Miracles donation program. They oversee all tissue acquisition activities and sites as well as donor eligibility determination functions, ensuring adherence to FDA and AATB standards and donor outreach and professional and public education.

The Senior Director of Donation Services and Hospital Operations will engage in donor development activities, including establishment and management of direct acquisition sites, exclusive strategic partnerships, and development of donor allocation partnerships to maximize tissue utilization and positively impact the company’s long-term goals. They will interact with C-Suite Executives to build and foster relationships and communicate key performance indicators. They will identify and implement revenue-generating opportunities through allocation of tissue outside the company or provision of acquisition support services to third parties.

They will support BioTissue’s commercial efforts, providing presentations to physicians, investors, and key opinion leaders on the Sharing Miracles donation program. The Senior Director of Donation Services and Hospital Operations will support and maintain BioTissue’s accreditation with the American Association of Tissue Banks and oversee BioTissue’s Medical Advisory Committee, Associate Medical Directors, Independent Contractors, and Exclusionary Criteria.

The Senior Director of Donation Services and Hospital Operations is the primary contact within BioTissue for issues involving forecasts, procurement-related contracts, and functions as a subject matter expert that represents BioTissue’s interests in industry and trade groups. They are responsible for managing internal resources, including identifying target collection sites, developing support facilities, expanding the Sharing Miracles program both inside and outside the Miami service area, hiring staff, and managing the performance of those teams.

The Senior Director of Donation Services and Hospital Operations will serve as the Chair of all Joint Steering Committees with exclusive partners to drive scale, build relationships, maintain control, and optimize process efficiencies. The incumbent will drive Partner and Community Development, including outreach and public education to support donation awareness and visibility to the Sharing Miracles/BioTissue brand within the local community and on a national level through industry membership, committee representation, council leadership, and partnership with Donate Life America.

The Senior Director of Donation Services and Hospital Operations works to increase birth tissue transplantation opportunities by ensuring a strategic network of human birth tissue is available to meet BioTissue’s current and future manufacturing needs, research and development needs, and support for ongoing and future clinical trials.

Responsibilities

• Develop and execute a rolling 5-year strategic plan to provide both a supply of human birth tissue capable of meeting BioTissue’s current and future manufacturing needs as well as allocation of tissue outside the organization.
• Ensure the safety and quality of donated tissues for transplantation and research, often collaborating with donor mothers, healthcare providers, internal stakeholders, and regulatory agencies.
• Develop and negotiate contracts in conjunction with legal to secure long-term access to birth tissue supply and relationships for tissue optimization.
• Hire, train, and manage leadership and staff, including facilities to support acquisition operations while maintaining a motivated and competent workforce. Staff members may be geographically dispersed across the United States in addition to locally.
• Project management of breakthrough teams to promote cross-functional collaboration, increase operational efficiencies, and expand program and company initiatives.
• Prepare and deliver presentations to a wide variety of audiences detailing the benefits of donating birth tissue and the societal advantages associated with the altruistic gift of donation while promoting industry best practices and support of BioTissue commercial initiatives.
• Develop the annual budgets and tissue forecasts for respective business segments and manage performance against those targets, providing adequate safety stock while ensuring financial sustainability, managing resources, and costs associated with operations.
• Create and execute programs, reports, presentations, abstracts, and content as necessary to represent BioTissue in meetings with third-party tissue recovery organizations, hospitals/healthcare networks, professional organizations such as AATB, EBAA, and obstetric professionals to gain access to tissue resources.

Qualifications

• Requires 10+ years of related Tissue Banking or Hospital Operations experience.
• Requires 5+ years of related GMP, GTP, ISO, or Quality System experience.
• Requires experience in Aseptic Technique, Surgical Gowning/Gloving.
• Bachelor’s Degree required.
• Current CTBS Certification.

Skills

• Decisive Leadership
• Teambuilding
• Adaptability
• Public Speaking & Public Relations
• Active Listening/Conflict Resolution
• Critical Thinking & Problem Solving
• Attention to Detail
• Analytical Skills

Physical Requirements

• Sedentary work that generally requires sitting and/or standing.
• The incumbent is expected to be present at BioTissue locations, where needed.
• May require domestic travel up to 30% of the time.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Retirement Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Legal and Identity Protection Benefits
• Pet Insurance
• Paid Time Off and Company Holidays
• Paid Parental and Birthing Leave
• Family and Medical Leave (FMLA), where applicable
• Tuition Reimbursement and Professional Development Support
• Performance-Based Incentive Opportunities
• Equity or Stock Programs, where applicable

Benefits eligibility and offerings may vary based on position, location, and employment status.