Sr. Director, Digital Commerce Innovation

About the role

This position will help lead from a Digital Strategy, eCommerce and Technology standpoint, with the goal to develop and execute Lovesac’s eComm roadmap by integrating NEW customer-facing platforms and experiences (web, mobile, app, portals).

• Translate business and brand priorities into detailed technical requirements and user stories to boost eCommerce metrics (awareness, engagement and conversion).
• Be a problem solver to offer strategic, scalable, secure, and high-performing solutions.
• Oversee platform integrations across CRM, new product and app launches, marketplaces, platforms and data platforms.
• Drive business strategy by delivering a connected, end-to-end and omni-channel experience.
• Champion the use of AI and automation to scale insights, reduce manual effort, and accelerate decision-making.
• Manage and elevate feature developments and platform/app modernization to continuously better Lovesac’s CDJ.
• Have a strong understanding of eCommerce reporting metrics, what levers to pull/push in order to drive revenue, engagement and conversion for Lovesac’s digital channels.
• Uphold compliance and partnership between eCommerce, Brand, Creative and Tech teams.
• Partner to ensure all platforms are in sync with release planning, user testing, and production deployment readiness.
• Evaluate and manage third-party vendors/ agencies and technology partners, depending on business need.
• Guide platform optimization and investment decisions using data and analytics.
• Ensure proper tagging, tracking, and analytics implementation is taking place across all new and existing web experiences and channels.
• Strong negotiation skills with ability to own a P&L and a group of select vendors.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field required, Master’s degree preferred.
• Minimum of 10 years managing and leading eCommerce platforms, with experience in full-price/off price channels, app development and integration and overall strategic transformation within the Digital field.
• Minimum of 5+ years owning strategy and execution in a digital environment for an enterprise organization, in retail.
• Experience working closely with commercial, marketing and tech teams.
• Experience, leadership and understanding and ability to navigate between eCommerce platforms, Order Management Systems, PIM, Payment gateways, ERP integration, Supply chain systems and CRM platforms.
• Strong familiarity of how eCommerce platforms, SI, APIs, integrations, and system architecture (Cloud-native architecture, Microservices design, API-driven systems, Salesforce Commerce Cloud, Headless commerce, AWS, etc.) work together.
• Ability to balance business needs with technical constraints within marketing guardrails.
• Proactive leader with a passion for exploring and advocating for emerging digital technologies (e.g., AI, LLMs) to advance ongoing digital transformation.
• Demonstrated ability to prioritize and deliver high-impact work within constrained resources.
• Collaborative leader who can think strategically while remaining hands-on and execution-focused.

Requirements

• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.