Sr Director Core Insurance Platform

Key Responsibilities

• EIS Platform Technology Ownership
• Own the enterprise technical strategy, implementation, operation, and lifecycle of the EIS platform, ensuring core insurance capabilities scale across brands and enable long-term business growth, product innovation, and improved operational efficiency (Policy Administration, Billing & Payments, Claims Management, Product and Rules Configuration)
• Ensure platform availability, performance, resiliency, and security.
• As the enterprise decision authority for core insurance platform architecture, configuration standards, and customization tradeoffs.
• Own platform-level technical strategy and ensure alignment with enterprise architecture and business priorities
• Architecture & Engineering Leadership
• Lead the technical application architecture and implementation patterns for EIS within a cloud-based, API-driven ecosystem.
• Enforce configuration-first and upgrade-safe design principles.
• Co-define and govern EIS’s role within IPH’s enterprise architecture, ensuring alignment with long-term business, data, and platform strategies.
• Drive architectural decisions and tradeoffs balancing scalability, speed, cost, and regulatory risk.
• Ensure EIS upgrades, patches, and migrations are executed safely and predictably.
• Delivery & Technical Execution
• Provide leadership oversight and technical direction for core-system delivery supporting new product launches, regulatory initiatives, and major platform enhancements.
• New product implementations and rating changes
• Enhancements to policy, billing, and claims workflows
• Regulatory, compliance, and audit-driven changes
• Accountable for platform delivery outcomes including speed-to-market, release reliability, quality, regulatory readiness, and operational stability.
• Establish and govern testing automation, performance testing, and UAT standards.
• Ensure CI/CD pipelines and controlled deployment practices are implemented at scale for core systems.
• Establish delivery governance and decision frameworks that ensure predictable outcomes across multiple teams and vendors.
• Integration & Platform Ecosystem
• Own technical integrations between EIS and:
• (Web and mobile digital platforms o CRM platforms (e.g., Dynamics 365), Payments (e.g., Stripe or equivalent)
• Pricing/rating engines (e.g., Earnix), Document generation, imaging, and data/analytics platforms
• Ensure integrations meet reliability, security, and observability standards.
• Team & Vendor Leadership
• Lead system integrators and contract delivery pods through clear technical direction, delivery governance, and performance accountability.
• Own EIS vendor strategy, performance, and governance, ensuring value realization, alignment to business outcomes, and architectural compliance.
• Set and enforce engineering standards across onshore/offshore teams.
• Drive improved delivery predictability, quality, and platform reliability.
• Lead through a combination of internal engineering leaders and external partners, supporting a multi-layered delivery organization.
• Operations, Risk & Governance
• Own core-platform risk management for EIS, including technology, security, regulatory, and operational risk.
• Ensure EIS platform compliance with: Security and data privacy requirements and SOX, audit, and regulatory controls.
• Own incident management, root cause analysis, and production stability for EIS.
• Define, review, and act on platform health KPIs with executive stakeholders (uptime, defect leakage, performance, release success).
• Participate in architecture review boards and IT governance forums.
• Leadership & Collaboration
• Serve as the IT counterpart to business and product leadership for all EIS matters.
• Translate business requirements into technical solutions and delivery plans.
• Influence executive and senior business leadership decisions by clearly communicating risks, constraints, and architectural tradeoffs.
• Represent the Core Insurance Platform in enterprise architecture, risk, and planning forums.
• Enable business agility by providing stable, extensible core platform capabilities.

Required Qualifications

• 15+ years in IT delivery for insurance platforms (P&C preferred; Pet Insurance a plus).
• 5+ years in senior technology leadership roles with enterprise-scale accountability.
• Hands-on leadership experience with EIS Insurance Suite (Policy, Billing, Claims).
• Strong knowledge of: Core insurance system architecture, Integration patterns (REST, events, messaging), Cloud infrastructure and platform services.
• Proven experience managing system integrators and offshore delivery teams.
• Excellent technical communication and stakeholder leadership skills.