Sr. Director, Chief of Staff - Bank Tech Operations
Overview
Richmond, Virginia | McLean, Virginia | New York, New York
Category: Operations
Experience: Sr. Director
Primary Address: Richmond, Virginia
Typical Responsibilities
- Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
- Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
- Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
- Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
- Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
- Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
- Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives. Help Tech leadership connect technology solutions and priorities directly to those business outcomes.
Basic Qualifications
- Bachelor’s degree
- At least 9 years of experience in Project Management, Process Management, or Program Management
- At least 7 years of people management experience
Preferred Qualifications
- 5+ years of experience in strategy development
- 5+ years of experience in technical business operations
- 6+ years of experience driving organizational change and operational excellence
- 3+ years of experience partnering with engineering and product teams
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Contact Information
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Third Party Products and Services
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).