Sr. Director, Project Management (Bank Tech)

About the Role

The Bank Tech Senior Director, Project Manager focuses on labor strategy, associate experience, and building well‑managed, sustainable team practices. You will sit at the intersection of leadership strategy and ground‑level execution, ensuring workforce alignment, healthy operational rhythm, and scalable team growth.

Key Responsibilities

• Labor Strategy & Workforce Optimization: Partner with leadership to design and refine long‑term labor strategy, aligning organizational structures, capacity planning, and talent deployment with strategic priorities.
• Associate Experience & Culture: Serve as chief advocate for the employee journey by designing rituals, feedback loops, and governance frameworks that elevate engagement, retention, and team alignment.
• Operational Excellence & “Well‑Managed” Practices: Establish robust operational rhythms, management standards, and meeting structures to eliminate friction, sharpen decision‑making, and ensure accountability.
• Strategic Alignment: Act as a trusted sounding board and advisor to executive leadership, translating high‑level business goals into scalable operational guidelines.
• Executive Advisor & Cross‑Functional Catalyst: Advise senior tech leaders, frame high‑stakes proposals, and translate strategic vision into action while partnering with Finance, HR, Labor, engineering, and product teams.

Basic Qualifications

• Bachelor’s degree
• At least 11 years of experience in Project Management, Process Management, or Program Management
• At least 9 years of people management experience

Preferred Qualifications

• Master’s Degree or MBA
• 12+ years of project or program management experience
• 10+ years of people leadership experience
• 6+ years driving organizational change and operational excellence
• 5+ years leading cross‑functional programs in risk
• 5+ years experience in strategy development
• 5+ years experience in technical business operations
• 3+ years experience in the financial services industry
• 3+ years experience partnering with engineering and product teams
• Project Management Professional (PMP), Lean, Agile, or Six Sigma certification

Pay

Full‑time annual salary ranges (by location):

• McLean, VA: $238,700 – $272,400
• New York, NY: $260,400 – $297,200
• Richmond, VA: $217,000 – $247,700
• Wilmington, DE: $217,000 – $247,700

Candidates hired in other locations will receive the salary range applicable to that location. The role is also eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.