Sr. Director, Business Operations- Miami, FL (Onsite)

Position Summary

Loud And Live is seeking a strategic, financially driven, and client-focused Senior Director – Business Operations to lead the business performance, client strategy, and operational success of the company's Events Division.

Key Responsibilities

• Own full financial oversight of the Events Division, including forecasting, budgeting, profitability analysis, and performance reporting

• Develop annual operating plans, revenue forecasts, departmental budgets, and staffing models

• Monitor event profitability and operational margins while identifying opportunities to improve financial performance

• Review and approve event budgets, labor models, pricing strategies, and resource allocations

• Oversee post-event financial reconciliation and ensure accurate reporting of labor, vendor expenses, revenues, and event performance

• Partner with Finance to manage forecasting, cash flow expectations, invoicing, collections, and financial reporting

• Serve as the executive point of contact for key clients, promoters, agencies, municipalities, venue partners, and strategic stakeholders

• Manage inbound event inquiries and guide opportunities through qualification, scoping, budgeting, and execution planning

• Conduct discovery meetings, site visits, presentations, and operational walkthroughs with prospective and existing clients

• Build long-term client relationships that generate repeat business and strategic partnerships

• Ensure exceptional client service throughout the event lifecycle from proposal through final reconciliation

• Conduct post-event business reviews and identify opportunities for future engagements

• Oversee development of event scopes of work, operational plans, staffing assumptions, and service deliverables

• Partner with Sales and Legal teams to review contracts, service agreements, and operational obligations

• Review change orders, scope modifications, and client requests throughout project lifecycles

• Mitigate operational and financial risk through proactive planning and contract management

• Drive incremental revenue by identifying opportunities to expand event scopes and integrate internal services

• Work collaboratively with internal department leaders to maximize cross-selling opportunities and operational efficiencies

• Support venue programming initiatives and identify opportunities to increase venue utilization and recurring revenue

• Develop strategies to strengthen client retention and grow account value through expanded service offerings

• Lead and mentor the Director of Events while establishing performance expectations and departmental objectives

• Oversee staffing strategies, organizational planning, and resource allocation across the event portfolio

• Review departmental workloads and ensure operational resources are aligned with business priorities

• Establish and maintain SOPs, planning processes, reporting standards, and performance metrics

• Foster a culture of accountability, collaboration, financial discipline, and exceptional client service

• Evaluate new event opportunities based on financial viability, operational feasibility, and strategic alignment

• Analyze event performance data and market trends to identify growth opportunities

• Develop operational strategies that improve scalability, efficiency, and profitability across the division

• Represent the Events Division in executive meetings, client presentations, industry functions, and strategic planning initiatives

Qualifications

• 8+ years of progressive leadership experience in event operations, experiential marketing, agency services, venue management, hospitality, or live entertainment

• Strong background in client services, account management, or business operations with a proven ability to manage executive-level relationships

• Demonstrated experience overseeing budgets, financial forecasting, contract administration, and event profitability

• Experience developing scopes of work, operational proposals, and service agreements

• Strong commercial mindset with the ability to balance client expectations with operational execution and financial performance

• Exceptional leadership, communication, negotiation, and presentation skills

• Experience managing cross-functional teams in fast-paced, project-driven environments

• Ability to oversee multiple high-profile projects simultaneously while maintaining attention to detail and financial accountability

• Proficiency in Microsoft Office, project management software, CRM platforms, and financial reporting tools

• Ability to work evenings, weekends, and travel as business needs require