Sr Dir-Culture, Inclusion & Engagement

About the Role

The Sr Director of Culture, Inclusion & Engagement leads Lowe's enterprise strategy for understanding the associate experience and translating insights into measurable improvements in culture, belonging, leadership effectiveness, retention, and business performance. This role owns enterprise associate listening, engagement measurement, action-planning governance, and inclusion strategy across stores, supply chain, and the store support center (SSC).

Responsibilities

• Develop and execute short- and long-range culture, inclusion, listening, and engagement strategies and annual HR plans supporting Lowe’s business goals, with a focus on enterprise integration, measurable outcomes, and business impact.
• Lead the evolution of an AI-enhanced listening and insights approach, using responsible AI-enabled summaries, themes, and proposed actions to help leaders understand feedback, prioritize action, and improve engagement outcomes.
• Develop and deliver an enterprise-wide associate engagement strategy that supports salaried and hourly associates across stores, supply chain, and SSC, including engagement frameworks, leader tools, monthly activation guides, action planning, measurement, and continuous improvement.
• Lead enterprise action-planning strategy and governance to ensure associate feedback is translated into clear leader actions, follow-through, accountability, and measurable improvement across engagement drivers.
• Create and execute communications and change management strategies that drive leader awareness, associate engagement, and enterprise adoption across corporate, field, and supply chain audiences, while supporting external reputation and stakeholder relationships.
• Own the enterprise inclusion and belonging strategy and operational plan, partnering with senior leadership to embed inclusive behaviors, strengthen belonging, and ensure associates feel heard, valued, and able to contribute.
• Establish metrics to measure the effectiveness of culture, engagement, inclusion, listening, and reputation initiatives, including engagement drivers, inclusion index, action-planning progress, leader adoption, partner ROI, and business impact; provide regular insights and recommendations to senior leadership.
• Maintain a deep subject matter expertise on emerging trends, risks, and best practices in culture, inclusion, engagement, and reputation to provide proactive counsel, positive brand positioning, and protection.
• Provide timely guidance and support to leaders, managers, and associates on engagement, inclusion, belonging, associate listening, action planning, and sensitive culture/reputation issues.
• Develop and manage strategic external relationships that strengthen Lowe’s inclusion reputation, brand credibility, community connection, and talent pathways; evaluate partners’ impact, ROI, and alignment to enterprise priorities.
• Partner across HR and the business to build leader capability in inclusive leadership, associate listening, engagement behaviors, and culture-building routines.
• Partner with learning and development, talent management, and talent acquisition to inform inclusive leadership, engagement, and culture content; provide enterprise inclusion POV and subject-matter expertise while partner functions own scaled design, delivery, and platform execution.
• Develop and foster relationships with relevant external stakeholders and organizations to identify opportunities for partnership with Lowe's.
• Partner with HRBPs to develop and implement engagement, inclusion, and action-planning strategies for corporate and field/stores; partner with talent acquisition and talent management to support future talent pathways, inclusive hiring practices, and enterprise talent priorities, and build HR capability in listening, engagement, and inclusion.
• Conduct benchmarking for best-in-class, data-driven listening, engagement, inclusion, and reputation practices that strengthen Lowe’s associate experience and “best place to work” journey, making recommendations for the HR long-range plan and scorecard and enterprise action planning.
• Lead participation in external surveys and benchmarks and support associate opinion survey engagement and inclusion measures, aligning programs, leader actions, and processes to improve associate experience, reputation, and business outcomes.

Qualifications

• Bachelor’s degree or equivalent years of experience in lieu of education requirement
• 12 years of business-related experience with 8+ years as a diversity leader experienced with diversity, cultural competencies; experience with global laws and regulations pertaining to equal employment opportunity and supplier diversity
• 8+ years of experience identifying, learning, facilitation, and collaboratively implementing best practices related to diversity, equity, and inclusion in a global, largely non-exempt organizational setting
• 7 years of experience leading high-performing teams with an emphasis on development, accountability, and execution
• Experience leading enterprise listening strategies, including annual surveys, pulse surveys, lifecycle listening, dashboards, action planning, and insight adoption
• Demonstrated ability to translate associate insights into leader action, measurable outcomes, and business impact

Preferred Skills

• Experience with internal/external reputation management, issue mitigation, stakeholder counsel, or sensitive culture-related matters
• Experience partnering across cross-functional teams, such as HRBPs, communications, legal, government affairs, talent acquisition, talent management, and learning and development
• Experience using or implementing AI-enhanced insights, analytics, reporting, or leader enablement tools

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.