Sr. Desktop Technician

Job Description

Keep technology running so caregivers can focus on what matters most—providing exceptional patient care. At University Health, technology plays a critical role in supporting our mission to deliver high-quality healthcare. As a Senior Desktop Technician, you'll be the trusted technical expert who keeps our workforce connected, productive, and supported.

What You'll Do

• Provide advanced desktop support to employees both remotely and onsite.
• Diagnose and resolve hardware, software, printer, peripheral, and operating system issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, and related technology.
• Support Microsoft applications, business software, and other enterprise technologies.
• Configure and troubleshoot multimedia and audio-visual equipment, including Zoom, Microsoft Teams, conference room technology, and presentation systems.
• Document incidents, service requests, problems, and changes while ensuring timely resolution and follow-up.
• Perform basic network troubleshooting, including connectivity and TCP/IP-related issues.
• Serve as a liaison between end users, vendors, and IT teams to resolve technical issues efficiently.
• Assist with organization-wide technology deployments, upgrades, and implementation of third-party solutions.
• Educate and train users on software applications and technology best practices.
• Participate in technology projects while managing priorities and meeting project timelines.
• Promote continuous improvement, exceptional customer service, and adherence to organizational and regulatory standards.

Minimum Qualifications

• Associate degree in Computer Science, Management Information Systems, Industrial Technology, Business Management, or an equivalent combination of education and related experience.
• Three (3) years of experience providing computer hardware and software support.
• Strong knowledge of desktop hardware, software applications, and peripheral devices.
• Working knowledge of network protocols, including TCP/IP, and common operating systems.
• Demonstrated ability to troubleshoot technical issues, adapt to changing technologies, manage multiple priorities, and work independently as well as collaboratively.
• Excellent verbal, written, and customer service skills.