Desktop Support Technician Sr

About the Role

Our patients are our number one priority! We're committed to giving children back their childhood! This role is based at our Frisco - Ambulatory Surgical Center, with a schedule of Monday through Friday, eight-hour shifts between 7:00 AM and 6:00 PM. Flexibility is required to support occasional after-hours, weekend, and on-call activities as needed for critical incidents, project implementations, maintenance windows, and operational requirements.

Responsibilities

• Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure.
• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines.
• Perform all work in accordance with the spirit of our Care Rite core values.
• Maintain inventory of assigned software licenses and hardware.
• Develop and maintain assigned documentation (procedures, guides, etc.).
• Maintain knowledge of current desktop computing environment principles and practices, including hardware troubleshooting, operating system diagnosis, and understanding operating system features for current and upcoming desktop operating systems.

Qualifications

• High school diploma or equivalent required.
• CompTIA A+ certification or equivalent certification preferred; equivalent certifications may include Security+, Microsoft certified desktop.
• Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems with Microsoft’s Windows Operating System in a corporate or health care networked environment.

Working Environment

• Working conditions: Inside.
• Working Position: Sitting.
• Physical Demands: Medium.
• Physical Requirements: Lifting/Carrying (11-24 lbs), Pushing/Pulling, and Stooping/Kneeling/Bending.
• Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking.
• Exposure: Inside/Outside environment.